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Job Summary
The Unified Communications Engineering team is looking for a Senior Engineer with a passion for building communications services. You’ll be at the forefront of developing and designing innovative solutions for commercial communications products. This role involves supporting product roadmaps and business requirements, creating solution architectures, technical requirements, and detailed designs. You’ll collaborate with product management, engineering, and systems teams to drive architecture roadmaps and solution designs. The focus will be on UCaaS/CPaaS technologies for video/audio conferencing, messaging, SMS, collaboration, contact centers, and real-time communications, including designing and integrating applications both internally and with third-party UC providers. Expertise in cloud technologies, VoIP, SIP, IP/data networking, product and software development lifecycle, virtualization, automation, DevOps, CI/CD methodologies, security, and operational tools is essential. Be part of a dynamic team driving the future of unified communications!
Job Description
The Unified Communications Engineering team is looking for a Senior Engineer with a passion for building communications services. You’ll be at the forefront of developing and designing innovative solutions for commercial communications products. This role involves supporting product roadmaps and business requirements, creating solution architectures, technical requirements, and detailed designs. You’ll collaborate with product management, engineering, and systems teams to drive architecture roadmaps and solution designs. The focus will be on UCaaS/CPaaS technologies for video/audio conferencing, messaging, SMS, collaboration, contact centers, and real-time communications, including designing and integrating applications both internally and with third-party UC providers. Expertise in cloud technologies, VoIP, SIP, IP/data networking, product and software development lifecycle, virtualization, automation, DevOps, CI/CD methodologies, security, and operational tools is essential. Be part of a dynamic team driving the future of unified communications!
The Sr. Engineer (Engineer 4) performs solution development, architecture and designs for new services and product solutions for the commercial communications products.
The role involves supporting the roadmap and direction of product and business requirements and creation of solution architectures, technical requirements, configurations, detailed systems and network designs. Partnering with other product management, engineering and systems organizations to define and drive architecture roadmaps, detailed solution designs and vendor/internal deliverables and plans to meet solution delivery.
This position will have an emphasis on UCaaS / CPaaS technologies – for multiple business focused applications and services including video and audio conferencing, presence, messaging, SMS, collaboration, contact center and other real-time communications and API driven integrations across all business segments from small-medium, mid-market and enterprise. This will include design, development and integration for internally developed applications at Comcast as well as integration with other third-party UC industry providers.
Additional areas of expertise include strong industry experience in Cloud technologies, Voice over IP, SIP, IP and data networking, Product and Software Development lifecycle, virtualization, automation, DevOps and CI/CD methodologies, security and operational tools.
PRIMARY RESPONSIBILITIES:
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Serve as a Sr. Product Engineer for UC solutions and designs - including architecture, prototyping, detailed designs, protocols, operational excellence, testing, network integration, deployment
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Identifies and recommends areas requiring enhancements or modification
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Performs complex and routine updates for UC products
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Drive vendor excellence and operational support
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Interface with product teams; review new product/service requests and applications to define technical requirements
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Translate business and operational requirements to technical requirements; design, prototype, implement
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Lead other Comcast organizations to define operational models and tools to be used to monitor and maintain the security vulnerabilities of new and existing voice services and product offerings
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Design strategic solutions to sustain product long term; growth, scale and resiliency
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Provide preventative measures to ensure uptime and optimal performance of the UC environment
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Maintain an understanding of market and product developments and external standards to understand their use and applicability to new service concepts
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Author and maintain Detailed Design Documents
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Participate, contribute and drive industry standards in relevant technology areas
REQUIRED SKILLS:
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Ability to deal with complexity and high-pressure situations and effective decision making
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Excellent communicator, able to analyze and clearly articulate complex issues and technologies
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Senior level experience in communications through managing, designing, and implementing enterprise and carrier level scale VoIP network environments with a focus on Cisco, Microsoft, and Poly voice and video technologies
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Proven design and problem-solving skills
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Experience with IP networking (QoS techniques, routing, security protocols)
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Experience with UC collaboration applications, features, and presence
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Demonstrated UC and VoIP protocol interworking and debugging technical issues
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Must be familiar with voice, data, and equipment engineering technologies and have an advanced knowledge of telecommunications equipment, terminology, and standard practices and procedures
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Must possess a high degree of self-motivation and have a demonstrated history of independent decision-making
REQUIRED QUALIFICATIONS (Experience and capabilities must have; Essential to begin job):
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Minimum 8 years of experience in building or operating voice and unified communications products in large scale networks
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Strong experience and knowledge of Unified Communications, SIP and VoIP technologies
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Strong knowledge of industry products and relevant standards and ability to lead their implementation and adapt them to Comcast
Core Responsibilities
- Partners with Engineering project Manager to provide consultative direction and Develops long term objectives and plans to determine resources, technology and course of action to achieve results.
- Works with Other members of cross
- functional teams, joint ventures, third party vendors and Company’s product managers and marketing teams to deliver quality products, in a timely fashion, that meet defined requirements. Establishes and maintains working relationships within NE&to, product development teams, joint ventures, vendors and contractors.
- Participates in Company product lifecycle process. contributes to and/or Creates product and technical requirements, detailed design Documents including transaction, capacity and bandwidth models, systems definitions, and operational procedures as part of this process.
- Understands key business drivers and Applies the knowledge of internal/external business issues to improve products and services.
- Anticipates and Interprets customer needs, assesses requirements and identifies solutions.
- Ensures that projects are properly accepted into the Engineering team, worked on in a timely and efficient manner and smoothly transitioned into quality assurance and operations teams.
- Interprets internal/external business issues and recommends complete solutions based on best practices and Proven technologies.
- solves complex problems. Takes a broad perspective to identify innovative solutions.
- Provides guidance for the performance and reliability of various cross
- platform applications and services. Ensures that system failures are restored in a timely manner.
- Participates in the review of failures and Provides feedback to prevent future occurrences.
- consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.
Skills
Automation Technology, Design, Unified Communications
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relative Work Experience
7-10 Years
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
