DevOps Content Writer (DevOps Content Writer + Technical Writer + MKdocs + Confluence)

DevOps Content Writer, Assurant-GCC, India

The DevOps Content Engineer role exists to bridge the gap between ICS and all of the documentation the department needs to create and have access to in order to operate effectively in the performance of their roles. The person in this role will partner with DevOps engineers, SRE, and platform engineering teams to design and maintain clear, structured, and scalable documentation that supports the entire ICS engineering organizations’ products and platforms in use at Assurant.  The DevOps content engineer works with other engineers across a variety of disciplines to ensure all of our documentation is in a consistent framework and easily consumable. The person in this role also makes sure that the ICS engineers are both aware of the large bohave access to the documentation they need from across ICS to effectively perform in their role.

The DevOps content Engineer is responsible for building documentation systems, automating content generation where possible, and ensuring engineers can find, understand, and act on the information they need. 

This position will be in Bangalore/Hyderabad at our India location.  

What will be my duties and responsibilities in this job?

• Content Architecture: Develop and maintain content standards and document formats for our cloud architecture, including platforms such as AWS, Azure, and OCI. Ensure that all documentation guidelines are clear, concise, and accessible to relevant stakeholders.
• Compliance and Security Protocols Documentation: Understand and provide content standards and formats that demonstrate how our solutions adhere to security protocols and access controls. Offer clear, detailed guidelines to support compliance efforts.
• Technical Administration: Assist team members in resolving issues, which may involve technical troubleshooting or providing guidance on procedural matters such as form-filling. Follow up diligently to ensure that all concerns are addressed in a timely and accurate manner.
• Documentation Management: Build and maintain technical documentation for infrastructure, automation, and deployment processes. Ensure documentation is tightly integrated with DevOps tools and workflows.
• Knowledge Sharing: Champion knowledge sharing and documentation automation in CI/CD pipelines.
• Collaboration: Work closely with SREs, DevOps engineers, and platform teams to document complex systems in a scalable, accessible way.
• Define and evangelize content standards, templates, and best practices for internal teams

What are the requirements needed for this position? 

Education

• A bachelor’s degree in computer engineering, computer science, information technology, or another equivalent applicable STEM field.

Professional Experience

• Technical Proficiency: A solid understanding of DevOps principles, CI/CD pipelines, containerization (e.g., Docker, Kubernetes), and cloud platforms (AWS, Azure, GCP).​  Additional solid understanding of application developer productivity tooling (GitHub, ADO), observability tooling (Datadog, Dynatrace, Graylog), infrastructure-as-code platforms (Terraform, Ansible), and application runtime, hosting, and integration technologies (MuleSoft CloudHub, Informatica).
• Writing and Communication: Exceptional ability to convey technical information clearly and concisely, tailoring content to various audiences.​
• Tool Familiarity: Experience with documentation tools and platforms such as Confluence Markdown, Sphinx, or MkDocs, and version control systems like Git.​

Technology Skills

• Technical Knowledge: Demonstrated experience with cloud architecture components, specifically AWS, Azure, and OCI.
• Security Protocols Familiarity: Solid understanding of security protocols and access controls, and the ability to articulate how solutions meet these standards.
• Content Architecture Skills: Proven ability to develop and maintain high-quality content standards and document formats.
• Automating parts of documentation via scripts or tools (e.g., generating docs from code)
• Administrative Abilities: Strong organizational skills with the ability to follow up on issues and ensure they are resolved efficiently.
• Communication Skills: Excellent written and verbal communication skills, with the ability to explain complex technical concepts clearly.
• ServiceNow Flow and Workflow developer experience. 

What are the preferred requirements for this position? 

Education

• A master’s degree in computer engineering, computer science, information technology, or another equivalent applicable STEM field.

Professional Experience

• 3+ Prior experience participating in a software COE

Technology Skills

• Experience: Previous experience in a similar role, combining content architecture and administration duties.
• Familiarity with SOC, and SOX controls