The Digital CRM Architect leads a team in developing solutions using Dynamics 365 CE and the Power Platform, ensuring architectural quality and stakeholder collaboration.
Key ResponsibilitiesTechnical Leadership•Lead and mentor a team of Dynamics 365 CE / Power Platform developers (senior & junior).•Provide architectural guidance and enforce technical standards, coding practices, and MS best practices.•Review and challenge design decisions in architecture and design forum sessions.•Drive proof-of-concepts (POCs) and evaluate emerging technologies relevant to EBRD.Solution Design & Delivery•Lead end-to-end technical design for Dynamics 365 CE, Dataverse, and Power Platform solutions.•Define robust data models, integration patterns, and application architectures.•Advocate for low-code/no-code approaches where appropriate, ensuring governance and scalability.•Ensure solutions follow Test Driven Development (TDD) principles and align with the organisation’s test framework.Stakeholder Engagement•Collaborate closely with Business Analysts, Product Owners, and SMEs to clarify requirements and ensure functional alignment.•Communicate technical concepts clearly to both technical and non-technical audiences.•Participate in requirement elaboration workshops and technical design sessions.Development & Integration•Oversee development of code and configurations using:oDynamics 365 CE (Customer Service, Sales, Custom Apps)oDataverseoPower Platform (Power Apps, Power Automate, Power Pages, Power Virtual Agents, Power FX)oAzure Functions, Azure Service Bus (Queues/Topics), Logic Apps, App ServicesoC#/.NET, JavaScript, TypeScriptoPCF Controls•Ensure high-quality, secure, and scalable integrations between D365 and external systems.•Support DevOps, CI/CD, ALM pipelines using Azure DevOps
Top Skills
.Net
App Services
Azure Functions
Azure Service Bus
C#
Dataverse
Dynamics 365 Ce
JavaScript
Logic Apps
Power Platform
Typescript
Hexaware Technologies Chennai, Tamil Nadu, IND Office
MCN Nagar Ext, MCN Nagar Extension, Thoraipakkam, Chennai, Tamil Nadu, India, 600097
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