Digital Solution Analyst

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Digital Solution Analyst

Job Description:

We are seeking a highly motivated and experienced Digital Solution Analyst to join our team. The ideal candidate will have a strong background in pre-sales and understanding of automated and digital solutions. As a Digital Solution Analyst, you will play a crucial role in the sales process by providing technical expertise and support to the sales team in identifying, qualifying, and closing deals for digital solutions. And working closely with the operations team, on assessments, process mapping, identifying and quantifying opportunities for digital solutions.

Responsibilities:

• Respond to requests for proposals (RFPs), requests for information (RFIs), and other customer inquiries with high-quality, accurate, and timely responses.

• Collaborate with cross-functional teams, including sales, ensuring a smooth transition from pre-sales to post-sales activities.

• Conduct product demos and presentations to showcase the value and capabilities of our digital solutions, tailoring them to each customer's specific needs.

• Develop a deep understanding of our products and solutions, staying up-to-date with new features, updates, and industry trends.

• Proactively identify opportunities for upselling and expansion within the customer base, working closely with the sales team to drive revenue growth.

• Stay informed about the competitive landscape and market trends, providing insights and recommendations to internal stakeholders for product improvements and go-to-market strategies.

Qualifications:

• Bachelor's degree in business, information technology, computer science, or a related field.

• Proven experience in a customer-facing role, 3+ years’ experience

• Excellent communication, presentation, and interpersonal skills.

• Ability to work independently and collaboratively in a fast-paced, dynamic environment, with a strong sense of accountability and initiative.

• Demonstrated experience in conducting product demos and delivering persuasive presentations to diverse audiences.

• Ability to build and maintain strong relationships with customers and operations team, understanding their unique needs and objectives.

• Familiarity with digital solutions, software-as-a-service (SaaS) products, or technology-driven industries is highly desirable.

• Knowledge in technical aspects, including AI/ML, is a plus.

• Ability to thrive in a fast-paced, dynamic environment with multiple priorities and deadlines.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.