Director - Business Management / Chief of Staff

LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our values—Integrity, Partnership, Excellence and Change—guide how we work, make decisions and collaborate.

Role Summary

The Director – Business Management (Chief of Staff – CoS) is a strategic adviser and execution partner to the India Country Head, translating country and enterprise priorities into a focused leadership agenda, informed decisions and measurable outcomes.

Working across the Country Head’s India-wide remit, the Chief of Staff brings independent insight and constructive challenge to complex issues, leads designated strategic initiatives, and aligns businesses, functions and global stakeholders around shared priorities. The role connects the India agenda with broader enterprise priorities, bringing clarity to ambiguity and ensuring strategic intent translates into coordinated action.

The role works directly with Group Leaders (MDs), members of the LSEG Executive Committee and colleagues across India and LSEG’s global offices, ensuring India perspectives inform enterprise decisions.

Combining strategic advice with hands-on execution, the role requires critical thinking to turn insights into actionable recommendations, strengthen governance and anticipate risks and dependencies. It translates decisions and commitments into clear ownership, coordinated action and disciplined follow-through.

Success requires leadership maturity, sound commercial judgement, discretion, and organisational and cultural awareness. The individual must build trusted relationships across businesses, functions and geographies, influence without formal authority, and navigate complexity and ambiguity with confidence.

Experience and Expertise

Required Experience and Capabilities

• 15–20 years’ experience, including hands-on delivery and client management, with at least 6–7 years in a Chief of Staff, Business Management or COO capacity. Management consulting experience is strongly preferred; US or UK work experience is desirable.
• Experience in Business Management, a COO office, Strategy, Chief of Staff or comparable roles supporting an organisational remit of 2,000+ employees.
• Proven ability to advise and influence senior leaders across businesses, functions and geographies in a complex, matrixed global organisation.
• Excellent written and verbal communication, with a track record of producing concise executive briefings, decision papers, presentations, talking points and leadership communications.
• Demonstrated success delivering strategic, cross-functional or transformation initiatives, bringing structure to ambiguity and translating priorities into tangible outcomes.
• Ability to manage competing priorities, maintain oversight of commitments and remain calm under pressure.
• Ability to operate independently as an individual contributor, drawing on shared services support as required.
• Strong strategic, analytical and commercial judgement, with the ability to synthesise complex information rapidly into clear, actionable recommendations.
• Demonstrated experience in partnering with Finance on budgeting, forecasting, performance reviews and investment appraisal, translating analysis into recommendations on costs, benefits and resource trade-offs.
• Excellent PowerPoint, Excel and AI skills are non-negotiable, alongside demonstrated ability to design models and develop business cases.

Key Responsibilities

Strategic Advice and Leadership Priorities

• Advise the Country Head on India and enterprise priorities with independent insight, constructive challenge and recommendations.
• Focus the leadership agenda on highest-impact priorities.
• Anticipate issues, sensitivities and barriers; recommend timely, discreet action.

Country Strategy and Cross-Functional Execution

• Align businesses and functions on India priorities, opportunities and dependencies.
• Translate enterprise priorities into India action and India perspectives into global decisions.
• Deliver Country Head-sponsored initiatives with clear outcomes, owners, milestones and executive escalation.

Financial Planning and Workforce Strategy

• Partner with Finance and divisions on plans, budgets, forecasts and performance across operating, capital and travel expenditure.
• Build investment cases, modelling costs, benefits, risks and trade-offs.
• Identify cost and resource efficiencies with accountable owners.
• Track commitments, variances and risks; ensure timely reporting and action within corporate policies.

Executive Engagement and Stakeholder Alignment

• Lead preparation and follow-through for high-volume ExCo, Group Leader, Global Director, India leadership and colleague engagements.
• Set engagement outcomes; equip the Country Head with context, talking points, recommendations and anticipated questions.
• Build trusted global relationships; navigate organisational and cultural nuances to align stakeholders and remove barriers.
• Link engagement insights and commitments to priorities; represent the Country Head in agreed senior forums.

Governance and Delivery Discipline

• Focus the Country Head’s operating rhythm and forums on decisions and interventions.
• Maintain visibility of priorities, commitments, risks and dependencies through proportionate governance.
• Review strategic and operational performance; highlight trends, gaps and decisions.
• Convert decisions into owned actions, tracked delivery and timely escalation.
• Coordinate Risk, Compliance and business continuity issues, leadership input and follow-through within existing governance.

Executive Communications

• Produce concise briefings, decision papers, presentations and leadership and colleague communications with clear recommendations.
• Maintain a consistent narrative tailored to ExCo, global and India leaders, and colleagues.

What Success Looks Like

• A focused leadership agenda: Country and enterprise priorities translate into clear decisions, accountable owners and timely action.
• Delivery and resource discipline: Country Head-sponsored initiatives deliver against agreed outcomes and milestones, with financial implications, risks and dependencies visible and addressed early.
• Effective executive engagements: The Country Head is prepared for the decisions and conversations required; commitments have clear owners and are followed through.
• Stronger India–global alignment: India perspectives inform relevant enterprise discussions, supported by timely stakeholder engagement and clear communication.

Career Stage:

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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