Director of eCommerce

Job Description:
The Director of eCommerce at Pluralsight is responsible for driving decisions around our eCommerce - Cart and B2B - environments. Their strategy, user access, and configurations in design and discovery calls. They prepare for critical updates and releases, understanding their benefits and risks. They also work with the team and partners to test, educate, train, and communicate about upcoming changes.
Who you're committed to being:

• Strong leader managing, overseeing and driving decisions around our eCommerce - Cart and B2B environments.
• Collaborator working with cross-teams involved.
• You enjoy learning and are open to new ways of doing things.
• You are not afraid to be yourself, experiment, make mistakes and learn from them, ask questions, or voice your concerns.
• When communicating you are self-aware, insightful, and proactive.

What you'll do:

• Lead a team responsible for user experience, conversion optimization, development, testing and eCommerce website product management
• Defining the roadmap for e-Commerce and work closely with Development teams to perform Proof of Concepts on provided design and technology, etc.
• Continually assess the systems architecture currently in place and working with technical staff to recommend solutions to improve it
• Continually research current and emerging technologies and proposing changes where needed
• Leverage AI and machine learning technologies, such as recommendation engines, natural language processing, and automated A/B testing, to optimize website performance and user experience.
• Ensure the team's technical competencies are up-to-date and aligned with industry best practices, such as proficiency in UX/UI design tools, web analytics tools, SEO tools, and technologies & processes to identify and prioritize customer requirements.

Experience you'll bring:

• Strong cross-team and cross-department partnership skills for negotiating smart agreements
• Understanding of Adobe Analytics, Salesforce, Mulesoft is an advantage

Requirements:

• 15+ years of total experience, 7+ years in a leadership/management role of software engineering experience and a proven track record of successfully architecting and building highly available, scalable, and low latency systems for high traffic applications
• An engineering graduate with computer science or information technology background.
• Excellent interpersonal and communication skills with cross-functional stakeholders, engineers, and product managers
• Advanced problem-solving skills and ability to dive into system architecture, design, performance metrics, code, test plans, project plans, deployments, and operations
• Strong quantitative and analytical skills, such as experience with web analytics tools (e.g., Google Analytics), user behavior analysis, funnel analysis, and site performance tracking.
• Basic web technology skills, such as HTML, CSS, and JavaScript.
• Experience with AI applications in web optimization, such as personalized content, user behavior analysis, and predictive analytics.
• Strong cross-team and cross-department partnership skills for negotiating smart agreements

Travel Requirements:
While Pluralsight operates under a remote and hybrid work model, we believe that in-person connection and collaboration are important. Recurring travel to our HQ in Utah may be required depending on the role and team member location.
Why you'll love working here:

• We're hybrid-friendly
• We're mission driven and values guided
• We have a strong commitment to diversity and belonging
• We cultivate a culture of trust, autonomy, and collaboration
• We're lifelong learners and champion team member growth and advancement
• We've got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, Pluralsight subscription, professional development funds and more

About us:
We're Pluralsight, the technology workforce development company that helps teams build better by knowing more and working better together. Using our Skills, Flow, and Cloud product, teams can develop critical skills, improve processes and gain data-driven insights.
We're a community of growth seekers and lifelong learners who are out to do big things that make a difference in people's lives, and we're looking for curious, talented people to join us. Our culture of trust, autonomy, and genuine collaboration create an environment where you'll grow as a human and as a professional. Because to us, your growth is our growth, and vice versa.
Physical and Mental requirements
Work is performed in an office (or home office) environment and requires the ability to operate standard office equipment and keyboards. Sedentary work. Repetitive work. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
EEOC Statement
Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age or protected veteran status. Pluralsight will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please visit the bottom of our website to learn how to request an accommodation.
For more information on Pluralsight's commitment to building a more diverse and inclusive workforce, please review our most recent Diversity, Equity, Inclusion and Belonging report here.
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