Director of Engineering

Delivery Excellence & Quality Management

· Own end-to-end delivery quality across all software engineering teams in Chennai GCC, ensuring solutions meet client expectations and business objectives

· Establish and monitor quality metrics, KPIs, and delivery performance indicators across projects and teams

· Drive continuous improvement initiatives to enhance delivery velocity, code quality, and team productivity

· Implement and evolve engineering best practices, development standards, and quality assurance processes collaborating with Director of Engineering - US,

· Establish processes and governance to ensure applications remain current with security patches, framework updates, and technology standards

Leadership Through Management

· Lead, develop, and mentor Engineering Managers and Senior Engineering Managers in Chennai to build high-performing teams

· Conduct regular performance reviews, one-on-ones, and career development planning with direct reports

· Provide coaching on technical leadership, people management, and delivery execution challenges for Chennai Channel Solutions technology team

· Foster a culture of accountability, innovation, and continuous learning across engineering teams

· Maintain flexibility to manage individual contributors directly when needed for specific initiatives or organizational requirements

Strategic Planning & Practice Development in collaboration with Collaborate with Director of Engineering - US:

· Develop and execute the engineering organization's strategic roadmap in alignment with business goals

· Evaluate and champion adoption of emerging technologies, tools, and methodologies to improve delivery capabilities

· Partner with Solution Architecture to ensure seamless translation of technical designs into executable delivery plans

· Build and maintain engineering practices that support scalability, maintainability, and technical excellence

· Maintain agency to adjust strategic versus delivery focus based on organizational priorities and team needs

Cross-Functional Collaboration

· Partner with Solution Architecture, Product, and Data Engineering directors to ensure integrated delivery

· Collaborate with DevOps and Security teams to maintain robust, secure, and well-monitored applications

· Work with Product Owners and stakeholders to align technical execution with client needs and business priorities

· Provide transparency to senior leadership through regular updates on team performance, project status, and strategic initiatives

Resource Management & Capacity Planning

· Collaborate with Director of Engineering - US, EPMO and program leadership to manage engineering capacity and resource allocation across multiple projects and client engagements

· Work with Director of Engineering - US, EPMO to identify staffing needs and support recruitment of engineering talent

· Partner with Director of Engineering - US, , EPMO and program leadership to monitor team utilization, costs, and budget while maintaining sustainable work practices

Documentation & Knowledge Management

· Establish standards for technical documentation and ensure comprehensive documentation practices

· Maintain accurate application catalogs and architectural documentation repositories

· Promote knowledge sharing and documentation of lessons learned across teams

Key Competencies

· 12+ years of experience in software engineering with at least 5+ years in engineering management or leadership roles

· Proven track record of delivering complex, high-quality software solutions in client-facing environments

· Deep understanding of software development methodologies (Agile, Scrum), modern development practices (CI/CD, TDD), and DevOps principles

· Strong technical background with hands-on experience in modern technology stacks (Java, .NET, Node.js, cloud platforms)

· Demonstrated success in building, developing, and scaling high-performing engineering teams

· Exceptional communication skills with ability to articulate technical concepts to both technical and non-technical audiences

· Experience with quality metrics, performance management systems, and delivery tracking tools

· Strategic thinker with strong execution capabilities and ability to balance competing priorities

· Self-directed leader with excellent judgment and ability to adjust approach based on organizational needs

· Certifications in project management (PMP, Scrum Master) or relevant technologies are preferred but not required

Success Indicators

· Consistent delivery of high-quality software solutions that meet or exceed client expectations

· Measurable improvements in delivery velocity, code quality, and team productivity metrics

· High team engagement, retention, and professional development of Engineering Managers

· Effective implementation of engineering best practices and quality standards across teams

· Strong client satisfaction scores and successful project delivery outcomes

· Reduction in technical debt and improvement in application health and security posture