Document Specialist I

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What We'll Bring:

We are looking for a dynamic and seasoned strategy and operations analyst who will engage with global and cross-functional teams throughout TransUnion to drive execution of transition plans and special projects related to TU’s Global Capability Centers.

What You'll Bring:

What you’ll bring:

· Bachelor's degree in Information Management, Library Science, or a related field

· 2-4 years of experience in knowledge management or a related field

· Must have strong attention to detail to review, edit, and format documents accurately, identifying errors, inconsistencies, and non-compliance issues, and ensuring document quality and integrity

· Should possess strong organizational skills to manage multiple documents, versions, and revisions effectively, ensuring that documentation processes are streamlined and efficient

· Must have strong communication skills to collaborate effectively with cross-functional teams, convey information clearly and accurately, and facilitate document reviews, approvals, and revisions

· Strong problem-solving skills to identify issues, analyze root causes, and recommend solutions to address documentation-related challenges, such as compliance gaps, process inefficiencies, and quality issues.

Description:

We are seeking a meticulous and organized Documentation Specialist to join our dynamic team. In this role, you will play a critical part in creating, maintaining, and ensuring the accuracy and consistency of documentation across various projects and departments. As a Documentation Specialist, you will be responsible for producing comprehensive technical documents, user manuals, and operational procedures that adhere to the company's standards and best practices. You will collaborate with cross-functional teams, including engineering, quality assurance, and product management, to gather information and ascertain documentation requirements. Your ability to clearly articulate complex concepts in a user-friendly manner will be vital in helping employees and clients understand our products and services effectively. This role offers a unique opportunity to contribute to the quality and clarity of our documentation processes, making a lasting impact on the overall efficiency of our operations. If you are detail-oriented, possess excellent written communication skills, and have a passion for technical writing, we would love to hear from you. You will be an essential part of our team, ensuring that our documentation not only meets regulatory standards but also enhances user experience and promotes the successful utilization of our offerings.

Key Responsibilities

· Assist in drafting and updating process documents, technical documents, and process maps (L1, L2, L3).

· Perform initial validation of documents to ensure they are free of grammatical errors and inconsistencies.

· Support the design and maintenance of the knowledge management repository (e.g., SharePoint, Confluence).

· Help categorize and catalog knowledge articles for efficient retrieval.

· Participate in training programs to learn documentation processes and tools.

· Assist in conducting quality reviews and audits of documents under supervision.

· Utilize AI-powered tools for document classification and initial content validation.

· Learn and apply BPMN standards in process documentation.

· Proficient in document management systems, word processing software, spreadsheets, and other relevant tools and technologies used to create, format, manage, and distribute documents

Impact You'll Make:

Primary Location: India – Chennai/Pune (Hybrid)

Organization: Global Operations

Schedule / Shift: Regular / Standard (Overlap with US business Hours)

Job Type: Full-time job

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Analyst, Business Analysis