The role involves technical support, customer training, warranty management, and maintaining quality management systems in the Oil & Gas sector.
Working at Freudenberg: We will wow your world!
Responsibilities:- Well verse with various customer standards and API standards.
- Ensure to meet team and individual KPI.
- Understanding of mechanical drawings and codes for day-to-day work.
- Lead technical discussion / presentation at customer site supporting sales team
- Coordination with internal department for achieving company goals.
- Identify the bottlenecks and provide solutions proactively.
- Generate opportunities with sales team.
- Manage effectively warranty cases in liaison with Service & Engineering, in the interest of EBKSA business policies.
- Lead and coordinate internally to ensure all processes are completed on time.
- Take the lead in resolving customer complaints related to contract.
- Maintaining quality management system and developing awareness of importance of the QMS throughout the organization.
- Coordination with IP team on non –strategic projects, wherever necessary.
- Coordinating/Conducting customer training.
- RCA and troubleshooting support.
- Record keeping of all bad actors.
- Manage upgrade and retrofit cases.
- B.E. in Mechanical Engineering.
- Minimum 3 - 5 years’ technical experience working in Oil & Gas, Petrochemical or related industries.
- Have knowledge of pumps construction, commissioning, O&M, and Seals.
- Have good trouble shooting skills, RCA techniques (able to manage internally and lead those discussions).
- Have good understanding of failure analysis techniques.
- Experience with large and complex organizations.
- Appropriate computer and IT systems skills/knowledge (MS office, document management), experience with processes, data structures and atomization of reporting and analysis
- Fluent English (spoken and written).
The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
EagleBurgmann Saudi Arabia Ltd.Top Skills
Automation Of Reporting
Document Management
MS Office
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