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Cleo

EDI Senior Support Engineer- Night Shift

Posted 6 Days Ago
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Bengaluru, Karnataka
Senior level
Bengaluru, Karnataka
Senior level
The EDI Senior Support Engineer will manage the Cleo B2B Cloud systems, respond to alerts, troubleshoot EDI issues, perform bug fixes, on-board trading partners, and collaborate with internal departments for customer support. The role requires analytical skills and effective communication to resolve customer-related EDI problems.
The summary above was generated by AI

Responsibilities will include but not be limited to:
Mandatory Skills:

  • Experience with EDI mapping (EDI to XML, EDI to flat file etc.)
  • Good understanding of ANSI X12 and EDIFACT standards.
  • Experience with XML, flat files and spreadsheets.
  • Experience with transfer protocols such AS2, FTP/s, SFTP and HTTP/s.
  • Team player with good written and verbal communication skills.
  • Analytical and problem-solving skills.


Desired Skills:

  • Exposure to basic API concepts
  • Exposure to basic database concepts and SQL queries.


Preferred Skills:

  • Experience in B2B/EDI Support role
  • Experience in Cleo Products


Key Responsibilities:

  • Manage the CIC environment within Cleo B2B Cloud systems.
  • Respond to incidents and/or event-driven alerts and troubleshoot customer issues.
  • Investigate data related EDI issues and inform the customers with the root cause.
  • Bug-fixes for the EDI translation issues identified in production.
  • Trading partner on-boarding and creation of SFTP/AS2 setups.
  • Work effectively with other internal departments to ensure the highest level of support for customers.
  • Timely escalation of critical issues.
  • Exhibit a sense of ownership of customer systems and work on issues until completely resolved.

Top Skills

Ansi X12
As2
Edi
Edifact
Ftp
HTTP
Sftp
SQL
XML

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