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Sutherland

Employee Referral Program-Chennai

Sorry, this job was removed Sorry, this job was removed at 12:13 p.m. (IST) on Tuesday, Jul 15, 2025
In-Office
Chennai, Tamil Nadu
In-Office
Chennai, Tamil Nadu

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Company Description

Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle.

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years.

Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world. To learn more, please visit us at www.sutherlandglobal.com

Job Description

  • Responsible for handling calls/chat and providing required support.
  • Identify and relate with various customer needs and scenarios,
  • Conduct issue identification and problem-solving meeting customer needs and satisfaction,
  • Provide customers with cutting-edge service in a friendly, confident, and knowledgeable manner,
  • Remain updated in client and internal processes, technology applications, utilities, and products,
  • Utilize various internal and client-based tools and applications for customer management and servicing.
  • Adhere to company policies and procedures.

Qualifications

  • At least 3 to 12 months Customer Service Experience
  • Good understanding of phone/email/chat etiquette.
  • Ability to establish call control/multi-task chat queries.
  • Effective time management and should have strong focus on schedule adherence and/or attendance based on previous employment/school records,
  • Adaptability to change.

Additional Information

This is the official repository of your referrals for Chennai.

Sutherland Chennai, Tamil Nadu, IND Office

Gateway office Parks,, A6, 6th Floor, A1, GF, 5th,6th & 7th , B2 block, # 16, GST Road, Perungalathur,, , Chennai, TN , India, 600063

Sutherland Tambaram, Tamil Nadu, IND Office

GST Road, Tambaram, Tamil Nadu, India, 600045

What you need to know about the Chennai Tech Scene

To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
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