End to End Business Process Lead

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
We are seeking a highly driven expert to drive the transformation of our core business processes, including end-to-end deal execution. The ideal candidate has deep expertise in quote-to-contract processes, understands complex deal structures, and excels at training and enablement. They will work closely with cross-functional teams, including Sales, Operations, Deal Desk, Pricing, Finance, Legal, Customer Success and DT, to lead defining the business requirements to streamline and simplify end-to-end sales processes. Additionally, in partnership with change management and enablement they will develop training programs that empower teams to navigate new and simplified processes effectively. Given the high-impact nature of this role, we are looking for a top-tier expert who thrives in fast-paced, high-stakes environments and is eager to drive a massive transformation.
What you get to do in this role:

• Lead sales process transformation from designing, executing and driving the adoption of streamlined end to end sales processes globally, ensuring alignment with business goals and the enterprise/solution architecture
• Define scope and value streams for E2E processes, ensuring alignment across departments and managing dependencies within the process value chain
• Optimize process performance by driving process harmonization, simplification, and scalability
• Orchestrate decision-making between Process Owners and Business Owners to conclude on design decisions, manage dependencies and risk controls
• Handover & Review processes to the business and process teams once the program ends, ensuring long-term sustainability
• Ensure optimal awareness, understanding, and adherence of global E2E processes across sales
• Remove friction and improve efficiency across systems by optimizing tools and workflows
• Drive Behavior Change by reinforcing new processes through coaching and automated reminders
• Define KPIs to track global process improvements and adjust based on feedback as well as sales performance data
• Provide prioritization recommendations to achieve end-to-end process excellence and sustain internal/external customer and partner satisfaction
• Create and maintain key documentation such as process flows, playbooks, and RACIs, while keeping operational efficiency, ease of use, and effectiveness top of mind
• Provide leadership with regular project status updates, feedback, and appropriate reporting on key projects

Qualifications
Our ideal candidate:
A successful candidate will be a strong individual contributor with deep Sales and Deal Support domain and process expertise who can work in a rapidly changing environment, is comfortable with ambiguity, is flexible in working across all levels of the organization, thrives on hard work, and demonstrates strong business acumen with the highest level of integrity. We place high value on relevant personal qualities: results-oriented, energetic, empathetic, highly communicative, creative problem solver who values diversity.
Additional qualifications:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Experience driving and guiding end-to-end process and technology transformation in a SaaS company
• Combined 10+ years of experience in the following areas: Sales operations, Go-to-market process definition and execution, Business model design and implementation, Go-to-market automation
• Deep domain expertise in the end-to-end deal execution process from lead to close
• Combines solid technical skills with business solution pragmatism. Is pragmatic, practical and execution oriented
• Excellent verbal and written communication skills and an engaging personality. A proven ability to effectively interface with a diverse range of roles at all levels
• Ability to manage change and ambiguity with an action-orientation/drive - must thrive in a dynamic environment
• High energy, strong work ethic, disciplined execution skills, willingness to do whatever it takes to deliver results
• University degree in Business Administration or a comparable degree is desired

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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