Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
Are you excited about modernizing infrastructure workflows using innovative automation methods? We're seeking a DevOps Engineer II to join our innovative team. If you have a knack for designing, building, and evolving automation frameworks and possess experience with CI and build tools such as GitHub, Concourse, or Jenkins, proficiency in Ansible or other scripting languages, and familiarity with deployment and packaging toolsets like AWX, Jenkins, Docker/Kubernetes/Containers, we want to hear from you! Join us in shaping the future of our infrastructure automation, specifically focusing on continuous deployment and leveraging Ansible to meet our evolving needs.
Job Description
Who we are:
The Unified Communications Engineering organization at Comcast innovates, develops, delivers, and operates voice and unified communications products to our commercial customers. As a member of this team, you will be part of a high-performance engineering organization focused on providing the most reliable, secure, and high-quality experience at scale to our customers. Our teams achieve this outcome by continuously improving our products utilizing modern DevSecOps practices in an end-to-end approach. Our culture focuses on constant learning, embracing diversity, fostering inclusivity, empowering individuals, dynamic collaboration, and promoting open communications. Comcast voice and unified communications products set the standard in a highly competitive marketplace, and it is through our technology driven approach that we achieve the best customer experience for our products.
Role and Responsibilities:
-
Analyze business requirements and design and implement automation solutions to drive efficiency and reliability, particularly focusing on continuous deployment.
-
Develop and maintain system automation documentation and version control to ensure transparency and traceability.
-
Define and maintain server installation/configuration standards for OS, hardware, software, and version levels.
-
Lead continuous quality improvement processes in collaboration with operations and deployment teams.
-
Deploy, maintain, and enhance software and system monitoring services to ensure optimal performance.
-
Design and deploy a robust continuous integration and deployment environment to streamline development processes, leveraging Ansible automation.
-
Mentor and lead others in current and future toolsets and technologies to foster a culture of innovation and growth.
Core Responsibilities
- Ability to troubleshoot and repair all but the most complex issues. Performs maintenance activities with a minimum of supervision and guidance. Leads technical outage bridges and engages appropriate resources to drive issues to closure.
- Acts as an advocate for Engineering Operations procedures, policies and processes. Ensures projects and initiatives are adhering to Company standards.
- Tracks and reports operational workflows; maintains records of results and feedback. Analyzes data and metrics, identifies problem areas and provides actionable insight.
- Acts as a technical resource in projects and initiatives and ensures successful project implementation.
- Contributes to design considerations for new products or architectural changes to existing products.
- Analyses problems in design, configuration, data flow and data state within a highly complex multi-product provisioning system.
- Performs routine maintenance tests for designated areas of engineering and ensures all maintenance is properly validated to minimize impact.
- Provides training and guidance to less experienced team members.
- Attains industry standard certifications and education.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Docker (Software), Red Hat Ansible
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relative Work Experience
2-5 Years
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
