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Job Summary
Responsible for planning and designing new software and web applications. Analyzes, tests and assists with the integration of new applications. Oversees the documentation of all development activity. Trains non-technical personnel. Assists with tracking performance metrics. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise.Job Description
Position : Development Engineer 4 (Observability Engineer)
Experience : 8 to 11.5 Years
Location : Chennai Tamilnadu
Technical Skills Required : SRE, Observability tools, Elastic Search Administration, ELK stack, Index Mngt
HR Contact : Victor_Ebenezer@Comcast.com
ABOUT THE ROLE:
The Observability team builds the platform that all the Effectv engineers use to investigate the health of their services at scale.
The team’s scope includes:
- Logging
- Distributed Tracing
- Error Reporting
- Profiling
What you’ll do:
You will support a team of 5-10 engineers focused on building the next generation of logging & tracing systems at Effectv, as part of the broader Observability team. In addition to helping define the roadmap for the next 3-5 years, you will be interacting with many other managers and their teams at Effectv, who rely on the Observability platform to deliver stable and scalable services to our customers.
RESPONSIBILITIES:
- Develop and implement observability solutions to gain insights into application and infrastructure performance, availability, and reliability.
- Collaborate with development, operations, and other teams to instrument applications and services for metrics, logs, traces, and other relevant data.
- Design and implement monitoring solutions using industry-standard tools and practices to detect, analyze, and mitigate incidents and anomalies.
- Create and manage dashboards, alerts, and visualization tools to provide real-time visibility into system behavior and performance.
- Perform in-depth analysis of system behavior and trends to identify areas for improvement, optimization, and increased efficiency.
- Troubleshoot complex issues by analyzing data from various sources to quickly diagnose and resolve incidents, minimizing downtime.
- Continuously evaluate and recommend improvements to observability processes, tools, and practices to align with industry best practices.
- Contribute to the development of automation scripts and tools to enhance observability and incident response.
- Collaborate with development teams to improve application design for better observability, including implementing distributed tracing and structured logging.
- Stay updated with emerging trends, technologies, and methodologies in observability, monitoring, and performance analysis.
PREFERRED QUALIFICATIONS
- 10+ years of experience as Software Development Engineer, Site Reliability Engineer (SRE), or similar role.
- Experience defining SLIs/SLOs.
- Strong proficiency in implementing and maintaining observability tools, such as, Elastic ELK Stack (Elasticsearch, Logstash, Kibana), and APM (Application Performance Monitoring) tools.
- Experience with Open Telemetry
- Experience with data transformations and standardization
- Solid experience with instrumentation practices, including metrics, logging, and distributed tracing.
- Hands-on experience with cloud platforms (AWS, GCP) and containerization technologies (Docker, Kubernetes).
- Proficiency in scripting and automation using languages such as Python, Bash, or PowerShell.
- Excellent problem-solving skills with the ability to analyze complex issues and provide efficient solutions.
- Strong communication skills and the ability to collaborate effectively across teams.
- Understanding of Agile and DevOps principles and their application in observability and monitoring contexts.
Core Responsibilities
- Collaborates with project stakeholders to identify product and technical requirements. Conducts analysis to determine integration needs.
- Designs new software and web applications, supports applications under development and customizes current applications. Develops software update process for existing applications. Assists in the roll-out of software releases.
- Trains junior Software Development Engineers on internally developed software applications.
- Oversees the researching, writing and editing of documentation and technical requirements, including evaluation plans, test results, technical manuals and formal recommendations and reports.
- Keeps current with technological developments within the industry. Monitors and evaluates competitive applications and products. Reviews literature, patents and current practices relevant to the solution of assigned projects.
- Provides technical leadership throughout the design process and guidance with regards to practices, procedures and techniques. Serves as a guide and mentor for junior level Software Development Engineers.
- Assists in tracking and evaluating performance metrics. Ensures team delivers software on time, to specification and within budget.
- Works with Quality Assurance team to determine if applications fit specification and technical requirements.
- Displays expertise in knowledge of engineering methodologies, concepts and skills and their application in the area of specified engineering specialty.
- Displays expertise in process design and redesign skills. Presents and defends architectural, design and technical choices to internal audiences.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Certifications (if applicable)
Relevant Work Experience
7-10 YearsComcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.