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The Infrastructure Senior Technology Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.
Responsibilities:
Highly self-motivated, goal-oriented , experienced team player professional with exceptional hands-on skills.
Well versed in the administration and management of NetBackup , Networker , Data domain, Tape Libraries , ,RUBRIK and SOLIX Technologies
The role require providing 24 X7 support for Backup infrastructure for availability and performance.
Able to collaborate with other departments and global Backup teams to ensure consistency and efficiency
Responsibility/role within the Backup team to Standardize and manage the entire Backup infrastructure for ASPAC including the regional countries.
Manage the regional security configurations and centralized point for risk and compliance and key person for strategic DC projects.
Participate in the design, integration, and implementation of standard Backup infrastructure technical solutions
Building Backup infrastructure according to CITI global standard build guidelines.
Responsible for proper Backup provisioning, tracking and capacity planning to maintain a sustainable production environment
Support various CITI internal self-assessments on audit, compliance and Risk Control
Project management (Backup) experience in a fast paced multi-platform multi-site 24x7 environment
Excellent demonstration, teaching & knowledge transfer skills.
Thorough knowledge on business criticalities and understanding on data recovery and objectives.
Create complex project plans, perform impact analyses solve/work high impact problems/projects, and provide resolutions to restore services
Drive Root Cause Analysis (RCA) post restoration of service
Design testing approaches, complex processes, reporting streams, and create automation of repetitive tasks
Review requirement documents, define hardware requirements and examine and update processes and procedures as necessary
Provide technical/strategic direction and act as advisor/coach to lower level analysts
Develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
Responsible for overall operating system applications
Contribute to technical direction and strategic decisions
Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and /or other team members.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citi, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- SME for NetBackup , Data domain , Tape Libraries, Networker, RUBRIK , SOLIX with excellent Troubleshooting skills .
- Proficient in Backup Infra internal self-assessments on audit, compliance and Risk Control and periodic testing methodologies.
- Experience and clear understanding on Data Protection services and Management.
- Able to motivate the team and drive towards the desired strategic objectives aligned departmental deliveries.
- A self-motivated personnel with good attitude, communication and interpersonal skills.
- 5-8 years of experience in Infrastructure Technologies delivery with a proven track record of operational process change and improvement
- Ability to communicate technical concepts to non-technical audience
- Ability to work with virtual and in-person teams, and work under pressure or to a deadline
- Experience in a Financial Services or large complex and/or global environment preferred
- Effective written and verbal communication skills
- Effective analytic/diagnostic skills
Education:
- Bachelor’s/University degree or equivalent experience
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Job Family Group:
Technology------------------------------------------------------
Job Family:
Infrastructure------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
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Citi Chennai, Tamil Nadu, IND Office
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