Engineer, Application Development and Maintenance (ServiceNow Developer)
What Application Development & Maintenance contributes to Cardinal Health
Application Development & Maintenance performs configuration or coding in ServiceNow to develop, enhance and sustain the organization's software systems in a cross-functional team environment through adherence to established design control processes and good engineering practices. This job family programs and configures end user applications, systems, databases and websites to achieve the organization's internal needs and externally-facing business needs. Application Development & Maintenance partners with business leaders, investigates user needs and conducts regular assessments, maintenance, and enhancements of existing applications.
Essential Duties and Responsibilities:
- Collaborates with the business analyst and clients to develop enhancements, workflows, flows and scoped apps within ServiceNow
- Experience in designing new ServiceNow applications, integrations using various methods and data feeds
- Collaborates with internal and external partners to ensure solutions provide the best user experience.
- Works with partners to design and implement integration/data feeds/interfaces with other systems, such as APIs and Authentication
- Participates in platform communities and stay up to date on new software technologies and best practices
- Executes software installations, creation, configuration, and loads
- Promote ServiceNow and CMDB best practices and recommend out of the box solutions where appropriate.
- Act as a mentor to less experienced colleagues
- Recommends process improvements and displays a continuous improvement mindset
Qualifications
- 4-8 years of experience
- BA, BS or equivalent experience in related field. Advance Degree preferred.
- 4+ years of hands-on experience in developing enterprise software and solutions
- Minimum of 2 years' experience with Configuration Management, ITIL v3 certification a plus
- Experience with ServiceNow instance upgrades and patches along with strategy and execution.
- Experience with integration components such as SSO, LDAP
- Experience with web technologies such as AJAX, XML, CSS, HTML, JavaScript, Web Services (SOAP, REST)
- Experience with databases and data-driven web applications
- Experience in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design, and/or software engineering principles
- Understanding of Incident Management, Change Management, Configuration Management, and Release Management as it relates to ITIL
- Experience with Run book automation and data integration
- Experience with a scripting language, such as PowerShell, Perl or Python
- Experience with GCP or AWS Cloud Infrastructure
What is expected of you and others at this level
- Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects.
- May contribute to the development of policies and procedures.
- Works on complex projects of large scope
- Develops technical solutions to a wide range of difficult problems.
- Solutions are innovative and consistent with organization objectives.
- Completes work; independently receives general guidance on new projects.
- Work reviewed for purpose of meeting objectives.
- May act as a mentor to less experienced colleagues.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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