Fresenius Medical Care
Engineer- Technical Services
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The role involves technical interventions, customer support, inventory management, billing, and maintaining high-quality service through skills improvement.
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The Senior Engineer will provide technical support and intervention on-site, manage customer relationships, assist with sales efforts, and maintain personal technical skills while controlling costs and managing inventory.
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Responsible for technical intervention on-site, including installation, maintenance, customer support, and managing personal costs and inventory.
Top Skills:
Technical Management System
- Take responsibility of technical intervention on site, include installation, training ,repairing , maintenance , technical support, at related operations , to keep machines running in end-user
- Contact customer and supply necessary support, to build & maintain good customer relationship
- Supply necessary/possible support to sales and dealers team to direct push sales business
- Pass the technical training and test , keep and improve personal technical skill ,to maintenance high quality service to customer
- Take care of billing and invoice , AR collection related to routine service event, control personal cost, achieve personal finance target
- Manage personal inventory management include spare parts and tools
- Execute technical task appointed by team leader
- Learn and use technical management system to ensure correct and complete data input
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