Reporting to the Engineer – VAS Products Development, the role holder will be responsible for developing and integrating VAS Products & Services offered to Safaricom customers with the goal of delivering high quality solutions within approved schedules. VAS Products & Services comprise of all Value Added Services which include, but not limited to, Messaging, USSD, Content delivery, Voice (RBT, IVR & Media exchange), Video, Device management and IOT solutions.
Responsibilities- Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
- All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
- Development, configuration and integration of all VAS solutions/systems in line with the Digital IT strategy execution plan.
- Actively participate in defining strategy, roadmaps and architecture design for the VAS products.
- Embrace the new ways of working in VAS domain with the goal of ensuring 50% of VAS projects are delivered through agile methodology.
- Timely delivery of projects assigned with the goal of ensuring high quality standards are met and solutions are operationally viable. Responsible for ensuring First Time Right delivery of all solutions developed.
- Enhance processes and DevOps to improve delivery and increase efficiency by focusing on continuous improvement.
- Accurately document products & services developed & delivered ensuring they follow DevOps Cycle.
- Embrace a DevOps culture by ensuring all developed products and Services are gracefully handed to operations for support.
- Develop and continuously update a knowledge base of best practice for VAS products and Service development.
- Collaborate with both Technical and Business teams to ensure seamless deployment of products.
- Prepare comprehensive technical documentation for products and services developed.
- Adhere to principles and standards for build and configuration.
- Participates in the formulation of testing and maintenance requirements, and acceptance.
- Sequences multiple development packages within wider solution or architecture scope.
- Aligns development within complex cross-functional environment.
- OTD – On Time Delivery: Timely and accurate deployment on new Projects and/or service enhancements as per project timelines.
Incorporates quality and adheres to specification during development
- BSc. Degree in Telecommunication Engineering/Electrical & Electronics engineering/Computer Science/IT.
- 2 years’ experience in a busy telecommunication/ IT environment or Software Engineering with good knowledge in development for VAS solutions including Messaging, Voice, Video & IOT.
- Software Engineering methodologies including Agile-oriented development.
Proficiency in networking protocols – TCP/IP, DNS and load balancing. - Working knowledge in Unix systems and Databases – Oracle, MySQL.
- Working knowledge of security encryption solutions – SSL, firewalls, VPN, IPsec
- Strong experience in programming/scripting language(s) – Python, Perl , Shell or equivalent.
- 3rd Party RESTful API integration, PHP, MySQL, SQL server, web service working knowledge preferred.
Safaricom is the leading technology company in East Africa. Our purpose is to transform lives by connecting people to people, people to opportunities and people to information. We keep over 60 million customers connected across Kenya and Ethiopia, and play a critical role in the society, supporting over 1.13 million jobs both directly and indirectly while our total economic value was estimated at KES 1.1 trillion ($ 8.5 billion) for the 12 months through March 2025.
Listed on the Nairobi Securities Exchange and with annual revenues of close to KES 388 billion as at March 2025, Safaricom provides connectivity through wide range of technology. Our 2G, 3G, 4G and 5G network in aggregate covers over 99% of Kenya’s population.
We run the world’s largest mobile payment system and Africa’s largest Fintech, M-PESA, the world’s first mobile money transfer system. By empowering millions of customers to transact, save or borrow money through their mobile phone, M-PESA has driven financial inclusion in Kenya to 84.8% of the adult population in 2024, from a low of 26.7% in 2006, and generated over KES 161 billion in revenue as at FY25.
Our subsidiary, Safaricom Telecommunications Ethiopia, has deployed world class network and services to contribute to Ethiopia’s digital transformation.
Safaricom is an equal opportunity employer, actively recruiting staff from different backgrounds reflecting the communities that we serve. We are committed to equal gender representation at all levels.
As part of our ongoing commitment to the Sustainable Development Goals (SDGs), we continue to work towards improving energy and resource efficiency in our network and facilities to reduce carbon emissions and our fuel consumption. We remain committed to becoming a Net Zero carbon-emitting company by 2050.
