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Job Summary
We are seeking a Development Manager to join our Communications and Tools team at TPX CONNECT PLEX Communications Engineering, Comcast, CIEC, Chennai.
This engineering organization is responsible for innovation, development, delivery, and support of Comcast Residential, Business, and Commercial communication products, focusing on digital voice technologies.
Our cross-functional international team comprises architects, principal engineers, UX and Data specialists, UI and MW developers, Operation and QA engineers, software dev managers, and project and program managers.
The ideal candidate will possess a full-stack technical background, strong leadership skills, and excellent verbal and written communication acumen catering to technical and executive audiences.
In this role, you will lead a cross-functional agile development team, delivering products across several engineering disciplines and projects.
In collaboration with other teams and contributors in the organization
Job Description
Who we are:
The Unified Communications Engineering organization at Comcast innovates, develops, delivers, and operates voice and unified communications products to our commercial customers. As a member of this team, you will be part of a high-performance engineering organization focused on providing the most reliable, secure, and high-quality experience at scale to our customers. Our teams achieve this outcome by continuously improving our products utilizing modern DevSecOps practices in an end-to-end approach. Our culture focuses on constant learning, embracing diversity, fostering inclusivity, empowering individuals, dynamic collaboration, and promoting open communications. Comcast voice and unified communications products set the standard in a highly competitive marketplace, and it is through our technology driven approach that we achieve the best customer experience for our products.
You will
- Oversee the infrastructure, CI/CD, security and architectural MW decisions, UI frameworks, and UX improvements.
- Review and propose solutions to various customer-impacting challenges and experiences.
- Provide technical guidance to MW, UI, and QA engineers and coach and mentor staff on best SDLC practices as needed.
- Continue to develop and grow cross-functional teams and individuals’ careers.
- Expertly navigate a complex organizational matrix, including cross-geography and contracting staff.
- Maintain and develop processes to assure efficiency and transparency.
- Demonstrate knowledge of technical, resource, and budget LRP.
- Possess an expertise in agile methodologies.
- Have experience working with large and complex data subsets and an ability to analyze and correlate them to troubleshoot and manage systems.
- Have familiarity with tools like Spark, Splunk, Cassandra, Elastic Search, Tableau, or any other BI tools.
You will be
- Accountable for the final product delivery and effective support plan.
- Accountable and responsible for all risk management strategies related to your team.
- Representing ComET team across a larger organization and vendors as a domain expert.
- Staying current with technology trends, evaluating the competition, and identifying areas for optimization of existing products.
- Overseeing the creation of all technical documentation, such as software design, evaluation plans, test plans, technical manuals, proposals, and LRP.
- Evaluating products’ and teams’ performance metrics.
- Responsible and accountable for your direct reports’ performance reviews, career growth plans, mentoring, and coaching.
- Responsible for team skills assessments, work distribution, and hiring new talent.
The ideal candidate has:
- 3-5+ years of experience leading cross-functional development teams.
- 3-5 years of technical leadership experience (e.g., senior engineer).
- Overall 10+ years of experience in a software engineering domain with a strong understanding of design patterns and industry best practices.
- Expertise in building full-stack solutions utilizing distributed computing.
- Experience in designing, developing, and delivering microservices and REST API-based services.
- Experience deploying applications with appropriate security, observability, and alerting designed-in.
- Experience with CI/CD and automated deployments.
- In-depth knowledge of Enterprise architecture principles.
- Experience with SQL and NoSQL databases.
- Experience evaluating public and private cloud services as potential component parts of more extensive solutions.
Nice to have:
- Experience in communications engineering.
- Familiarity with Big Data technologies like MongoDB and Cassandra
- Familiarity with computer networking (firewalls, routing, CIDR, subnets).
- Experience with languages such as Java, React, Angular, Node, JavaScript, CSS, REST, and Go.
- Experience with Quality Assurance tools and cycles, such as Cucumber, Postman, Selenium, and Bruno.
- Experience with DBs such as ELK SQL and NoSQL DBs.
- Experience with tools/technologies such as Concourse, Github, Rally, Jira, Splunk, Kibana, Grafana, Docker, K8s, and Cloud platforms.
- Experience evaluating third-party open source and commercial products as potential components of more extensive solutions.
- Experience contributing to Open Source projects.
Core Responsibilities
- Oversees the planning and designing of software and web applications, including new programs, enhancements and modifications.
- Provides guidance to Software Engineering team and other departments in identifying product and technical requirements. Serves as primary point of contact and liaison between Software Engineering and other teams.
- Directs implementation initiatives for new software products and applications. Organizes software update process for existing applications and coordinates the roll-out of software releases.
- Manages all the deliverables to ensure adherence to deadlines, specifications and budgets. Implements performance metrics and prepares periodic reports. Monitors and tracks project progress and reports findings to leadership team.
- Ensures all engineers keep current with technological developments within the industry. Monitors and evaluates competitive applications and products.
- Develops proposals, hardware/software changes and other capital expenditure projects.
- Manages professional and non-exempt employees, conducting work performance reviews and Ensures work performance is adhering to Company standards. Mentors, trains and develops staff.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relative Work Experience
5-7 Years
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Top Skills
What We Do
Comcast delivers broadband, mobile, and video products that delight customers and technology that powers the future; produces and distributes leading entertainment, sports, and news, and brings incredible theme parks and attractions to life. At the heart of Comcast are our people. Our engineers, designers, creators, storytellers, and entrepreneurs are passionate about the important role we play in millions of people’s lives. Come create the future with us.
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