Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
We are looking for a highly motivated and experienced QA Manager to lead our Quality Assurance team. The QA Manager will be responsible for establishing and maintaining quality standards for our products and processes. This role involves strategic planning, team leadership, and hands-on involvement in ensuring the delivery of high-quality software and/or hardware solutions. The ideal candidate will possess a strong understanding of QA methodologies, excellent leadership skills, and a passion for quality.
Job Description
Responsibilities:
- Strategy and Planning:
- Develop and implement the overall QA strategy, goals, and objectives aligned with the company's product roadmap and business objectives.
- Define and maintain quality standards, testing methodologies, and best practices.
- Plan and manage QA resources, including personnel, tools, and environments.
- Identify and mitigate potential quality risks throughout the development lifecycle.
- Stay up-to-date with industry trends and advancements in QA and testing methodologies.
- Team Leadership and Management:
- Build, mentor, and lead a high-performing QA team, fostering a culture of quality and continuous improvement.
- Assign tasks, set performance expectations, provide feedback, and conduct performance reviews.
- Facilitate effective communication and collaboration within the QA team and with cross-functional teams (e.g., Development, Product, DevOps).
- Identify training and development needs for team members and facilitate their growth.
- Test Execution and Management:
- Oversee the creation and execution of comprehensive test plans, test cases, and test scripts.
- Ensure adequate test coverage for all aspects of the product.
- Manage and coordinate different types of testing, including functional, integration, system, regression, performance, and usability testing.
- Monitor test execution progress, analyze test results, and report on the quality status.
- Drive the use of automation tools and frameworks to improve efficiency and effectiveness of testing efforts.
- Defect Management:
- Establish and manage the defect tracking process, ensuring timely identification, reporting, and resolution of defects.
- Analyze defect trends and provide insights to the development team for process improvement.
- Participate in defect triage meetings and prioritize defect resolution.
- Process Improvement:
- Continuously evaluate and improve QA processes and workflows to enhance efficiency and effectiveness.
- Implement and monitor key quality metrics to track progress and identify areas for improvement.
- Promote a culture of quality throughout the organization.
- Ensure compliance with relevant industry standards and regulations.
Qualifications:
- Bachelor's degree in Computer Science, Engineering, or a related field.
- 12+ years of experience in software/hardware quality assurance, with at least 6+ years in a leadership role.
- Proven experience in developing and implementing QA strategies and methodologies.
- Strong understanding of different testing types and techniques.
- Experience with test management tools (e.g., Jira, TestRail, Azure DevOps).
- Familiarity with automation tools and frameworks (e.g., Selenium, Appium, Pyspark, TestNG).
- Experience with performance testing tools (e.g., JMeter, LoadRunner) and security testing methodologies is a plus.
- Excellent analytical, problem-solving, and decision-making skills.
- Strong leadership, communication, and interpersonal skills.
- Ability to work effectively in a fast-paced, collaborative environment.
Preferred Qualifications:
- Relevant certifications (e.g., ISTQB, CSTE).
- Experience with Agile development methodologies.
- Experience with CI/CD pipelines and integrating QA processes.
- Knowledge of Internet related domain
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience
5-7 Years
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
