The Enterprise Customer Success Executive manages key enterprise accounts, ensuring product adoption, retention, expansion, and customer satisfaction while providing technical solutions and consultation.
This is a remote position.
- This is a 100% Remote Working Opportunity
- We need 1 Person each from Mumbai & Bangalore only
Job Description
The Enterprise Customer Success Manager will be responsible for and will own the relationship with strategic enterprise accounts for MyOperator. The individual will be accountable for product adoption, revenue retention and expansion, and customer satisfaction of high net worth clients. The individual will be the only most important point of contact between the client and the product, and should be aiming to provide the best in class solutioning and consultation to the client regarding the product.
Key Responsibility Area
- Manage the customer lifecycle for business assigned. This includes, but is not limited to, product activation, adoption, and customer renewal.
- Seeking every possible opportunity of client expansion and working towards the same
- Interacting with and managing enterprise clients for product solutions and technical queries.
- Coordinating with enterprise sales team to understand the high-profile enterprise account.
- Working on providing product related solutions to the high net worth clients.
- Make on-site visits (or video calls) to the assigned clients as per the requirement.
Requirements
Mandatory
- B-Tech / Diploma in Software Development
- Postgraduate in management with excellent oral and written communication skills.
- Proven work experience of 2 years in handling high profile B2B clients and similar roles.
- Technically proficient
- Customer-focused with the ability to understand the client queries
- Extremely process-oriented
- Strong analytical skills and hands-on experience on spreadsheets
Good to Have
- Experience on working on API’s
- Worked on multiple CRM’s
- Worked in a similar industry
- Handled high profile, B2B clients
Benefits
100% Remote Working
Flexible Work Hours
Similar Jobs
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Build and develop AI and Machine Learning solutions for enterprise services, collaborating with teams on product requirements and delivering high-quality software.
Top Skills:
AIDesign PatternsJavaMlOopPython
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Manage a team of consultants focusing on CRM and industry workflows, driving customer transformation, satisfaction, and adoption of ServiceNow solutions while contributing to business outcomes and productivity.
Top Skills:
AgileAINow CreateSaaSSalesforceServicenow
Fintech • Professional Services • Consulting • Energy • Financial Services • Cybersecurity • Generative AI
The Business Analyst will work on regulatory initiatives, capital calculations, and risk transformation programs within investment banking, focusing on RWA and CCR compliance.
Top Skills:
Basel IiiBasel IvCounterparty Credit RiskEadImmRisk Weighted AssetsSa-Ccr
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
