EUC Engineer

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

American Express Global Business Travel is seeking an End User Computing Engineer with an analytical mind and a detailed understanding of EUC methodologies. EUC Engineers are expected to have meticulous diligence, outstanding critical thinking skills, work comfortably under pressure, and deliver on tight deadlines. This position will be assigned to work in one of AmexGBT's global offices (not in the US) or Global-Virtual

What You’ll Do on a Typical Day

The EUC Engineering role is to function as the platform owner responsible for the architecture, design, implementation, configuration, maintenance, and support of existing environments within the Amex GBT infrastructure. This role will ensure elevated levels of availability, resiliency, and performance. Individual must be able to adapt to changing technology and needs to stay at the forefront of leading IT systems and solutions.

• Plan, design, deploy, configure, troubleshoot, and maintain current environments:
  • Operating Systems Image control (Windows, macOS)
  • Endpoint Management tools (Tanium, Intune, JAMF, and/or others)
  • Collaboration Tools (Zoom, Exchange, Teams, Snap, Box, Bomgar, DTEN, and/or others)
  • Application packaging within multiple UEM tool sets
• Develop and execute patching routines to ensure compliance mandates
  • Windows, Mac, and all supported software applications
• Practice ITIL methodology for Incident Response, Problem, Configuration, & Change Management
  • Build and represent change plans to the Change Advisory Board (CAB)
  • Create and maintain platform documentation and training materials, as well as present training materials
• Windows Command Shell Script, VBScript, and/or PowerShell tool sets
• Work within a team environment and be the point of contact for business units

What We’re Looking For

• Experience with “Digital Employee Experience” platforms
• Bachelor’s or master’s degree in computer science, Computer Engineering, Information Systems, or related computer field strongly preferred – (10+ years of relevant experience considered instead of a degree)
• Minimum of 8 years of Endpoint Configuration Management experience and large-scale global implementations (Design, Implement, Upgrade, Support, and Maintain)
• Designs create and maintain current and new processes for the automation and deployment of internal client systems
• UEM experience required in the planning, designing, implementing, and troubleshooting of UEM environments (Tanium, Intune, JAMF, and/or others)
• Experience in software distribution, software packaging, and OS deployment
• Expert understanding of downloading and deploying patches
• Knowledge of VDI environments such as AWS Workspaces, VMWare, Windows Cloud VDI
• Solid understanding of current macOS, JAMF, iOS, and Android
• Understanding of Firewall rules and troubleshooting on local clients
• Knowledge of Active Directory (AD) integration, GPO management, and reporting analytics from AD
• In-depth understanding of Windows Desktop Operating systems
• Strong knowledge with scripting tools – PowerShell, Command Shell Script, VBScript
• Experience of working with OS tools, i.e., MDT, Sysprep, WIM, WinPE, registry
• Required knowledge of MSI packaging best practices and standards
• Strong troubleshooting skills to including logging of issues and root cause analysis
• Effective communication skills, required to present to leadership at all levels
• LICENSES / CERTIFICATIONS (preferred): MSCE, MCITS or MCSD, JAMF, Tanium

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!