Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on Our Mission
As the Executive Assistant to our Sales, Revenue, and Marketing teams, you will play a pivotal role in ensuring our most externally visible teams operate with poise, precision, and excellence. Reporting to our Chief Commercial Officer, you will serve as a strategic and creative business partner to our commercial leaders, elevating the internal and external experience through thoughtful calendar management, elevated event execution, client interactions, and high-end gifting and hospitality. Your ability to anticipate needs, handle details with polish, and turn a “no” into a “yes” will create a lasting impact across Zocdoc’s client relationships and brand reputation.
You’ll Enjoy This Role If You Are…
- Polished, poised, and highly professional—especially in client-facing settings.
- Exceptionally tasteful with strong judgment and impeccable attention to detail.
- Autonomous, strategic, and creative—you know how to anticipate and deliver elevated experiences.
- Energized by event planning, client hospitality, and curating memorable touches that leave lasting impressions.
- Deeply organized and experienced in navigating shifting priorities with grace.
- Calm under pressure and driven by results.
- An exceptional communicator across all mediums (verbal, written, in-person).
- Discreet, thoughtful, and respectful in all interactions, both internal and external.
- Curious and collaborative, with a team-first mindset.
Your Day-to-Day Is…
- Managing complex and dynamic calendars for Sales, Revenue, and Marketing leaders, coordinating meetings across multiple time zones and stakeholders.
- Orchestrating high-end client events, dinners, and off-sites—from concept to execution—with attention to venue, design, flow, and guest experience.
- Handling all travel planning and logistics, ensuring elevated, seamless experiences for executives and clients alike.
- Supporting external-facing engagements with an eye for polish, readiness, and brand alignment.
- Collaborating with cross-functional teams (Marketing, Operations, G&A) to deliver strategic event and gifting experiences that reinforce our brand and relationships.
- Managing gifting programs for key clients, partners, and prospects—curating with taste, sourcing with care, and tracking with precision.
- Preparing briefing materials, agendas, and follow-ups for executive meetings and client-facing engagements.
- Supporting internal events and team celebrations with a flair for thoughtful, brand-aligned touches.
- Maintaining operational excellence, from expense reports to vendor coordination and documentation.
- Partnering with the broader EA team on company-wide initiatives and shared knowledge.
- Anticipating needs and solving problems before they arise—constantly looking around corners.
You’ll Be Successful in This Role If You Have…
- 5–8+ years of experience as an Executive Assistant or Chief of Staff-type role supporting Sales, Revenue, Marketing, or Client Services leaders.
- Experience managing client-facing logistics, hospitality, and high-end event coordination.
- Strong knowledge of luxury gifting, culinary experiences, and hospitality trends.
- A deep understanding of what “elevated experience” looks like—and how to deliver it under pressure.
- Exceptional communication and relationship-building skills with stakeholders of all levels.
- The ability to balance creativity with execution—bringing ideas to life while delivering results.
- High emotional intelligence and cultural fluency—able to navigate sensitive and high-stakes settings with grace.
- Deep discretion and ability to handle confidential matters with integrity.
- Meticulous organization, sound judgment, and a bias for action.
Time Expectations
- Regular Schedule: Monday–Friday, 9 AM–6 PM
- Hybrid Role: Minimum of 3 days/week in the office
Benefits:
- Flexible, hybrid work environment
- Unlimited PTO
- 100% paid employee health benefit options
- Employer funded 401(k) match
- Corporate wellness programs with Headspace and Peloton
- Sabbatical leave (for employees with 5+ years of service)
- Competitive parental leave
- Cell phone reimbursement
- Great Place to Work Certified
- Catered lunch everyday along with snacks
- Commuter Benefits
- Convenient Soho location
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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