Manage customer inquiries through calls, ensuring efficient resolution of complaints while achieving KPI targets and maintaining data protection standards.
Ensures that customer issues and concerns are answered efficiently and effectively on calls. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.
Job title:
Executive - Customer ManagementJob Description:
Inbound calls/outbound calls and deliver an excellent customer experience.
To achieve customer and client KPI targets in relation to all contacts received via multiple channels, working within the requirements of data protection legislation
To deliver an excellent customer experience by providing a customer-focused, right-first-time service, and managing any customer complaints to a satisfactory conclusion.
To respond to all contacts from both internal & external customers made via all the available channels.
To accurately capture data and enter it into the relevant systems
Location:
Mumbai,
IndiaTime Type:
Full timeContract Type:
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What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
