Handle insurance policy servicing tasks (amendments, endorsements, reinstatements, contact/nominee updates), process transactions within SLAs, respond to customers via phone/email/chat, verify documentation, maintain records, ensure compliance, coordinate with underwriting/claims/finance/sales, and escalate complex issues.
- Handle policy servicing requests, including policy amendments, endorsements, address/contact updates, nominee changes, premium-related queries, and policy reinstatements.
- Process policy-related transactions accurately and within defined service level agreements (SLAs).
- Respond to customer inquiries through phone, email, chat, or written correspondence in a professional and timely manner.
- Ensure compliance with company policies, regulatory requirements, and data privacy standards.
- Verify customer documentation and maintain accurate policy records.
- Coordinate with underwriting, claims, finance, sales, and other internal teams to resolve customer requests efficiently.
- Identify and escalate complex customer issues or exceptions to the appropriate stakeholders.
- Handle policy servicing requests, including policy amendments, endorsements, address/contact updates, nominee changes, premium-related queries, and policy reinstatements.
- Process policy-related transactions accurately and within defined service level agreements (SLAs).
- Respond to customer inquiries through phone, email, chat, or written correspondence in a professional and timely manner.
- Ensure compliance with company policies, regulatory requirements, and data privacy standards.
- Verify customer documentation and maintain accurate policy records.
- Coordinate with underwriting, claims, finance, sales, and other internal teams to resolve customer requests efficiently.
- Identify and escalate complex customer issues or exceptions to the appropriate stakeholders.
Graduate
About Us EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.
EXL Chennai, Tamil Nadu, IND Office
Chennai, India
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What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
