Job Description:Job Description:
As a Customer Communications Developer, you will use OpenText Exstream and IBM OnDemand tools to design, develop and deliver targeted customer communications such as letters, bills, statements and other business correspondence for mail, electronic distribution and retention. You will be working on a team of highly motivated technical experts delivering various challenging and highly visibility projects. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.Qualifications:
You are:
A self-starter with a strong attention to detail and desire to learn new technologies, who wants to be part of a customer-centric organization with a focus on a digital transformation and ease of doing business. You thrive on identifying solutions to technical problems. You enjoy working in an agile environment and creating business correspondence for delivery to our customers.
You have:
8+ years of programming experience in Enterprise Content Management Tools including Open Text Exstream Dialogue, Command Center, SparkPost, MQ, IBM Content Manager OnDemand (CMOD) and Dimensions.
Knowledge of Exstream document composition including template design, complex tables, dynamic content import, advanced charting, content flow, variables/mapping and rules. Must be familiar with creating output queues, creating driver data files and job workflow configuration.
Excellent knowledge of XML, JSON, HTML, delimited files, Java, Shell scripting and Windows batch scripting. Should be familiar with UNIX, mainframe, VB and .net coding and experienced with system integrations using REST/SOAP calls, SOAP UI, Postman and email/SMTP protocol.
Experience setting up CMOD application groups and applications, generic and PDF indexes and automated archiving.
Good communication skills and the ability to work effectively with individuals at all levels of the organization.
You will
Collaborate across teams to create, deliver and manage highly personalized, relevant customer communications for digital and print channels. This includes policies, letters, invoices, bills, statements and other types of correspondence.
Enhance customer experience and ease of doing business by leveraging existing data from business systems to automate and streamline the delivery of customer communications.
Analyze, develop, test, implement and support Enterprise Content Management applications and solutions.
Build automated document composition solutions and be willing to take on increasingly complex tasks in putting together cohesive communication solutions.
Our promise
Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards
Location:
This position can be based in any of the following locations:
Chennai, Gurgaon
Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday
Top Skills
What We Do
Who we are
Guardian makes a difference in the lives of people when they need us most. With over 160 years of stability and fiscal integrity, we are a trusted resource to generations of families and business owners, inspiring well-being and helping build financial confidence.
Today, we stand behind 29 million consumers, helping them prepare and plan for a bright future for themselves and their families. We help business owners care for their employees. And we help people recover and thrive in times of unexpected loss.
As a modern mutual insurance company, we believe in driving value beyond dividends. We invest in our colleagues and are building a progressive, innovative and inclusive culture. We uplift individuals and communities through thoughtful social and environmental programs.
What we stand for
In 1860, a community of immigrants joined together to insure and protect their businesses and families. They were guided by powerful ideals that we’ve continued to stand behind and evolved throughout the years: we do the right thing, we believe people count, we courageously shape the future together, and we go above and beyond for the people we serve.
Guardian employees embrace and live by these values every day. They remind us to put people at the heart of all we do so that we can help protect what matters most to you. Want to help bring these values to life? Join us for a rewarding career and the opportunity to shape the future.
Disclosures:
Financial information concerning Guardian as of December 31, 2022, on a statutory basis: Admitted assets = $76.0 billion; liabilities = $67.2 billion (including $55.0 billion of reserves); and surplus = $8.8 billion. Dividends are not guaranteed. They are declared annually by Guardian’s Board of Directors.
Guardian® is a registered trademark of The Guardian Life Insurance Company of America. © Copyright 2023 The Guardian Life Insurance Company of America 2023-156184 Exp. 5/25
