Finance Business Support Analyst

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

The PayPal Global Billing and Payments department is seeking a Finance Business Support Analyst to support their PayPal and its adjacencies finance and other funds out operations. The team’s daily execution ensures the continued success supporting PayPal and its adjacencies’ partners, merchants, and product performance. The role is a key partner enabler with funding, O2C, accounting, reporting, and process improvement. Primary functions include (1) provide guidance and support with frontline escalations (2) execute daily operations within timely SLAs (3) identify cost savings initiatives while collaborating with data and automation teams to build long term scalability (4) project manage short sprint projects, and (5) lower business-related risk by identifying mitigating controls both operationally and financially.

Job Description:

Essential Responsibilities:

• Responsible for timely and effective reconciliation of all assigned General Ledger accounts
• Ensure accurate clearing of reconciling items in accordance with Company Policy
• Ensure accurate posting of general ledger entries in SAP and customer accounts
• Involved in research, track, and timely resolve outstanding reconciling items and related issues
• Apply advanced research techniques to accurately identify the source of reconciling items
• Participate in month-end close activities
• Identify and recommend process improvement opportunities in reporting, reconciliation, and analysis
• Communicate with internal resources and/or processors to escalate and resolve differences
• Drive technology adoption and changes to improve efficiency
• Assist with escalated cases

Minimum Qualifications:

• 1+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Responsibilities:

• • Acting operational support arm for PayPal and its adjacencies’ Finance and Controllership,
  • Oversee the assurance of daily automation execution,
  • Quickly troubleshoot escalations to ensure timely resolution,
  • Collaborate with data and financial system teams to build and establish long term processes,
  • Support and triage front line escalation related to funding, refunds, and funds movement,
  • Support cross functional teams with PayPal and its adjacencies payment processing and funds receivables,
  • Support recurring data gathering and metrics reporting, and
  • Comfortable with basic accounting and JE entry postings.

Qualifications:

• • BA/BS degree, MBA preferred,
  • Experience with policy or contract review,
  • Experience with inbox and ticketing management support (Salesforce or JIRA),
  • Experience around process improvement with example of cost savings projects
  • Experience working with cross functional and international teams,
  • Significant skills/experience in MS Excel, analytics, and process management
  • Demonstrates strong organizational skills, time management
  • Demonstrates strong operating procedures (SOP) and requirement document (BRD) building, including strong understand around product requirement, data structure, and merchant record (MOR) data management,
  • Knowledge on Braintree products preferred,
  • Accounting/Banking background a plus,
  • Experience with SAP ECC and S4 Hana a plus
  • Experience with SQL a plus

Subsidiary:

PayPal

Travel Percent:

0

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes.  Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately.  To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us. 

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.