As a Finance Operations Specialist for Navan's Invoice Care Team, you will be responsible for managing incoming customer inquiries regarding invoices and addressing queries from various departments within Navan. You will play a pivotal role in ensuring the clarity and accuracy of all travel invoicing-related matters across the organization. You will demonstrate a high ability to manage priorities and thrive in a dynamic, high-growth environment where you can easily adapt to rapid changes in people, processes, and products. Join a fresh, diverse team eager to advance internal processes and drive operational efficiency.
What you'll do:
In this role, you will be responsible for managing incoming inquiries regarding travel invoices from our customers and addressing queries from various departments within Navan. You will play a pivotal role in ensuring the clarity and accuracy of all travel invoicing-related matters across the organization:
- Manage a large volume of inbound and outbound emails with knowledge and efficiency.
- Provide accurate, valid and complete information to customers by using the right methods/tools
- Ensuring high levels of customer satisfaction through professional support.
- Collaborating closely with colleagues as required.
- Providing feedback to other Navan departments to improve customer service efficiency.
- Initiate and conduct phone calls with suppliers, if required, to ensure the accuracy of payment and transaction information.
- Keeping records of customer interactions, transactions, comments and requests.
Your Profile:
Are you an experienced and detail-oriented customer support specialist with a minimum of 3 years in the field? Do you possess adaptability and excel at piecing together complex details? Are you enthusiastic about thriving in a dynamic, forward-thinking environment? If so, you could be the ideal candidate to join our Navan Finance Operations team as a Finance Operations Specialist.
What are we looking for:
- Demonstrated proficiency in analytical work with meticulous attention to detail.
- Strong IT skills, particularly Excel with an understanding of vlookups and pivot tables.
- A background in accounting is crucial.
- A background in the travel industry, including GDS experience, is required.
- Ability to effectively organize and manage tasks independently.
- Excellent verbal and written communication skills in English; additional languages are a plus.
- Capability to maintain high performance standards in a fast-paced work environment.
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