Manage corporate T&E card program including card issuance, activation/deactivation, limit management, and reconciliation with Concur. Provide cardholder support, enforce policy compliance, monitor aging reports, coordinate with payments, produce usage and delinquency reports, assist audits, and drive process improvements and automation.
Card administrator
Key Responsibilities:
Card Program Management:
- Maintenance of corporate T&E card program, including issuance, activation, deactivation of cards, manage card limits and cardholder inquiries.
- Ensure timely and accurate reconciliation of card transactions with Concur or other expense systems.
- Coordinate with the payments team to address and resolve any card-related payment issues.
Concur System Oversight:
- Monitor Concur aging reports to identify any overdue expenses or exceptions.
- Provide training and support for Concur users, helping troubleshoot and resolve system issues.
Compliance & Policy Enforcement:
- Ensure adherence to corporate policies related to T&E spend and card usage.
- Regularly review card activity for misuse or non-compliance, implementing corrective actions as necessary.
Cardholder Support & Communication:
- Act as the primary point of contact for cardholders regarding inquiries, disputes, and troubleshooting.
- Manage card suspensions, delinquency follow-up, and clearing.
- Facilitate out-of-cycle payments and emergency card requests.
Data Analysis & Reporting:
- Provide regular reporting on card usage, delinquency trends, and program effectiveness.
- Assist in audits and compliance reviews as needed.
Process Improvement & Best Practices:
- Drive continuous improvements to the T&E card program, including automation, workflow enhancements, and policy updates.
- Stay informed of industry best practices and emerging technologies related to expense management and corporate card programs.
Key Skills:
- Proficiency in T&E systems, particularly Concur or bank platforms.
- Strong knowledge of Excel, including pivot tables and data analysis
- Strong analytical and problem-solving skills.
- Large multinational environment experience
- Ability to manage multiple priorities in a fast-paced environment.
Experience / Qualifications:
Education: Bachelor’s degree in finance, Accounting, Business Administration, or a related field. An MBA or relevant professional certifications
Experience: A minimum of 6+ years of experience in corporate card administration, travel & expense management, or finance operations, with in-depth knowledge of T&E card programs.
- Proven experience managing corporate card programs and systems like Concur, SAP, or other expense management platforms.
Demonstrated expertise in managing high-volume card transactions and expense workflows in large or complex organizations
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