The role involves gathering and managing business and technical requirements for insurance-related projects, supporting onboarding and platform enhancements, and representing MassMutual at industry meetings. Responsibilities include consulting on escalated issues, engaging with stakeholders, documenting solutions, and improving operational processes.
Skills & Responsibilities
- Strong understanding of US Insurance background -Annuities.
- Requirement Gathering: Elicit, document and manage business and technical requirements.
- Prior experience of working in Agile and should be able to author the user story, Acceptance Criteria using JIRA.
- Industry expertise with key vendors to support new onboarding, platform maintenance and configuration, and ongoing enhancements including Firelight(Wizard and Forms), AN4 and Affirm etc.
- Extensive knowledge in product profiles, distributor profile, forms xml, in support of the various order entry platforms.
- Extensive familiarity with the DTCC record layouts, field definitions, and file types (position files, license, compensation).
- Experience with working with outside carriers/distributors/firms.
- Ability to flex between subject matter expertise, may take on project assignments outside of technology initiatives.
- Quick learner to get up to speed with MassMutual practices and industry position.
- Ability to consult internally to help MassMutual initiatives set direction regarding future capabilities.
- Direct representation for MassMutual at industry meetings qualified to spearhead working groups setting MassMutual direction driving initiatives forward.
- Ability to represent as a leader in both a business and technology capacity.
- Must be an industry expert for both carrier/distributors supporting both business & technology.
- May be escalation contact for key partner (internal & external) issues.
- Knowledge of both sides of the order entry process (Distributor and Carrier).
- Consult on escalated support issues and root cause analysis.
- External facing point of contact on escalated issues.
- Participation in industry working groups including attending sales meetings to talk about capabilities of services and be very active on behalf of MassMutual and provide information to business stakeholders on industry wide changes that could impact business to business services.
- Works without guidance on more complex projects.
- Works very closely with both business and technical stakeholders.
- Looks for and finds ways to improve the way we operate business.
- Document technical solutions (functional & non-functional).
- Assist other team members with understanding the business requirements.
- Operates independently on multiple project tasks.
Top Skills
JIRA
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