Role Summary:
Be the technical owner of each customer integration. You’ll embed with customers to understand their product, map requirements, and make Mem0 work in their stack—from first proof-of-concept to production and beyond. You’ll design and build integrations, troubleshoot issues in the wild, and loop real customer needs back into Mem0’s roadmap. This is a hands-on engineering role with strong customer presence.
What You'll Do:
Own onboarding & integration: Plan and deliver deployments, set up environments/keys/tenants, and guide customers through Mem0 SDKs (Python/JS), and REST APIs.
Translate needs → solutions: Run technical discovery, define data models and privacy constraints, and design integration architectures that fit the customer’s app.
Prototype fast, harden to prod: Build reference implementations/POCs, then productionize with tests, observability, and safe rollout plans.
Solve issues in the field: Debug auth/SSO, schema mapping, rate limits, and latency; optimize caches, queries, and memory/retrieval settings for real workloads.
Operate with customers: Set SLIs/SLOs, add dashboards and alerts, write runbooks, and handle incident triage through to root cause and fix.
Bridge to Product & Eng: Capture structured feedback, file crisp tickets/specs, and influence the roadmap with repeatable patterns from deployments.
Enable & educate: Write docs, sample code, and playbooks; run workshops so customer teams can self-serve and scale.
Minimum Qualifications
3+ years as a software engineer in customer-facing integration/solutions/forward-deployed roles.
Strong coding in Python and TypeScript/JavaScript; comfortable touching Next.js/React frontends and Django/FastAPI/Node backends.
Proven experience integrating SaaS platforms: REST/GraphQL APIs, webhooks, auth (OIDC/SAML/JWT), and event flows.
Practical knowledge of LLM/RAG concepts and vector databases (e.g., FAISS/Milvus/Pinecone); able to tune retrieval/memory settings for quality and latency.
Solid debugging across network/auth/data layers; SQL proficiency and performance profiling basics.
Excellent communication with both engineers and non-technical stakeholders; clear docs, clear calls, clear decisions.
High ownership: you manage timelines, unblock dependencies, and land successful go-lives.
Nice to Have:
Prior Forward-Deployed / Solutions / Sales Engineering experience.
Privacy & compliance awareness (PII handling, data residency, audit trails).
Cloud & ops familiarity: AWS, Docker, CI/CD; comfortable reading k8s configs and production dashboards.
Experience creating SDKs/CLIs, sample apps, or templates used by external developers.
Observability stack experience (OpenTelemetry, Datadog, Grafana/Prometheus).
Change management and training: running enablement sessions, writing customer-ready guides.
About Mem0
We're building the memory layer for AI agents. Think long-term memory that enables AI to remember conversations, learn from interactions, and build context over time. We're already powering millions of AI interactions. We are backed by top-tier investors and are well capitalized.
Our Culture
Office-first collaboration - We're an in-person team in San Francisco. Hallway chats, impromptu whiteboard sessions, and shared meals spark ideas that remote calls can't.
Velocity with craftsmanship - We build for the long term, not just shipping features. We move fast but never sacrifice reliability or thoughtful design - every system needs to be fast, reliable, and elegant.
Extreme ownership - Everyone at Mem0 is a builder-owner. If you spot a problem or opportunity, you have the agency to fix it. Titles are light; impact is heavy.
High bar, high trust - We hire for talent and potential, then give people room to run. Code is reviewed, ideas are challenged, and wins are celebrated—always with respect and curiosity.
Data-driven, not ego-driven – The best solution wins, whether it comes from a founder or an engineer who joined yesterday. We let results and metrics guide our decisions.
