The Fraud Ops Group Manager is a senior management level position responsible for accomplishing results through the management of a team or department to drive fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team.The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.
Responsibilities:
Manage multiple teams or a functional area and a component of the fraud loss portfolio
Contribute to the development of fraud management policies, processes, procedures, tactics and strategies for portfolios under oversight
Manage fraud losses and ensure analysts make appropriate decisions, managing the execution of operational objectives and goals
Recommend, direct and approve fraud decisions on domestic and international corporate relationships using detailed financial, industry ratios
Redirect and participate in identifying resource needs to meet strategic objectives and initiatives, and assist in executing change initiatives
Develop, manage and execute merchant fraud and collusion detection strategies, and identify process improvements to support the area
Develops the information infrastructure to support improvement strategies across all portfolios
Evaluate subordinates' performance and make recommendations for pay increases, hiring, terminations and other personnel actions
Ensure essential procedures are followed and contribute to defining standards
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
10+ years of experience in a related role
Senior to advanced level experience in a similar position
Robust understanding of the industry
Consistently demonstrates clear and concise written and verbal communication
Demonstrated ability to remain unbiased in a diverse working environment
Amenable to NAM shift
Education:
Bachelor’s degree/University degree or equivalent experience
Master’s degree preferred
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Job Family Group:
Operations - Services------------------------------------------------------
Job Family:
Fraud Operations------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
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Citi Chennai, Tamil Nadu, IND Office
C P Ramaswamy Road, Chennai, Tamil Nadu, India, 600018
