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Front office Executive – Client Account (Chennai)
What this job involves:
About the role
· Objective of the role:
Ø We are looking for an experienced Front office Executive to oversee all Soft Service IFM activities. The Front office Executive will report to Assistant Facility Manager. The ideal candidate will be well-organized and able to lead a large team and showcase phenomenal efficiency to ensure our business’s accommodation is problem-free and safe so that employees can work under the best conditions.
Responsibilities
Lead the vendor management team in the delivery of facility management services
Ensure 100 % upkeep of client facilities at all the time
Ensure the scope of work based on Service Level Agreement between Client and JLL,
Assess Service Levels and Performance Indicators with the Client representative and define the mechanism to assess the performance levels of various subcontractors
Maintain all records related to the performance of facility management operations on Client site
Ensuring that the subcontractors are meeting their commitments on scheduled delivery of trainings
Train team members on all Quality policies & procedures
General Administration & Management
Client /Guest service Experience
Manage Visitor Management System
Monitor Physical Security activity
MIS /MMR report
Invoice tracker preparation
Store Management/Key management
Stock register and material consumption record
Help Desk management daily base
Perform facility inspections and report on condition affecting operations;
Immediate respond when as an emergencies,
Comply with all safety procedures and requirements.
Support for an Engineering & Operational maintenances
Prepare and Support for an Internal and External Audits
Periodically inspect the logbooks, checklists, Register and weekend schedules for a better management of Facility service
Experience & Education
3 years minimum experience as Front Office Executive or relevant position
Well-versed in IFM operations and facilities management best practices
Graduate / Diploma in Hospitality with 3 years’ Work Experience in IFM/ Hospitality
Good Nonverbal communication skills
Must have keen learning skills in accordance with the dynamic nature of the client business
Manage all FM related requirements for the location to the end user satisfaction levels and maintain JLL standards on deliverables
Vendor Management , Scheduled Reports , Facility Trackers , MMR , SLA , Client Management Builder Coordination
Strategic Thinking & Leadership
Excellent verbal and written communication skills
Excellent organizational and leadership skills
Experience working in heavily matrixed environments and leading by influence
What we can do for you:At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Location:
On-site –Chennai, TNScheduled Weekly Hours:
48If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
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