Functional Analyst, Salesforce (Chennai, IN)

Functional Analyst, Salesforce
PRIMARY RESPONSIBILITIES / KEY RESULT AREAS
This is a new implementation of Salesforce CRM Party Management and Core Commerce in the cloud. In the short term you will be part of the implementation team. In this context you will keep the SES per-spective, challenging our implementation partner to ensure a good quality of deliverables with the specific mindset of long-term maintenance which you will be responsible for. This solution is highly integrated via web services, to applications both in the cloud and on premise. A good understanding of the interfacing technology is critical to many of the functional enhancements you will be responsible for.
Additionally, we would look for you to take the following functional roles:
• Collaborate with stakeholders to gather and analyze business requirements, translat-ing them into functional specifications for Salesforce solutions.• Work closely with the CRM Delivery team to support the modernization of the appli-cation and operational landscape within SES, focused on the Salesforce environment.• Participate in AGILE ceremonies (Standups, Retrospectives, etc.), ensuring proactive communication about challenges and opportunities as they arise.• Assist in the design and implementation of Salesforce solutions, ensuring alignment with business processes and objectives.• Conduct gap analysis and recommend solutions to bridge gaps between current and desired states.• Develop and maintain documentation, including process flows, use cases, and func-tional specifications.• Provide end-user support and training, addressing any issues or questions related to Salesforce.• Ensure compliance with Salesforce best practices and design patterns.• Stay up-to-date with Salesforce releases, features, and best practices.• Troubleshoot and resolve issues related to Salesforce applications.• Assist in the development and implementation of Salesforce policies and procedures.• Ensure security compliance by implementing and maintaining security protocols, monitoring access controls, and conducting regular security audits.• Maintain data privacy and protection standards in accordance with relevant regula-tions and company policies.
COMPETENCIES• Excellent analytical and problem-solving skills.• Ability to work autonomously with minimal supervision, committed to deadlines and will-ing to meet tight development schedules.• Service and customer-centric mindset.• Knowledge and experience with User Interface (UI) Design is a plus.• Dedicated: displays a strong commitment to the success of SES and inspires others to commit to the organization's goals.• Resilience: deals effectively with pressure, remains optimistic and persistent even under difficult circumstances, and adapts quickly to change.• Focused on configuration and be able to challenge requirements that go in the customi-zation path.• Self-starter: takes initiative and proactively identifies ways to contribute to the team and wider SES goals.• Decisive: able to interpret ambiguity, make decisions, and clearly articulate the rationale.• Accountability: holds self and others accountable for individual and team results, accepts responsibility for mistakes, and uses resources efficiently.• Excellent communication and presentation skills, both written and verbal.• Ability to understand business requirements and work towards solutions.• Openness to new technologies, ability to learn quickly, and readiness for change.• Stress-resistant and able to manage multiple tasks simultaneously.• Ability to work in a rapidly changing environment under tight timelines.
QUALIFICATIONS & EXPERIENCE• Bachelor's degree in Computer Science, Information Technology, or a related field.• Minimum of 4 years of experience as a Salesforce Functional Analyst or in a similar role.• Good proficiency in Salesforce configuration and customization.• Experience with Salesforce integrations, including REST and SOAP APIs.• Knowledge of Salesforce best practices and design patterns.• Salesforce certifications (e.g., Salesforce Certified Administrator) are highly desirable.• Excellent problem-solving skills and attention to detail.• Very good communication and interpersonal skills.• Ability to work independently and as part of a team.• Ability to understand business requirements and work towards solutions.• Openness to new technologies, ability to learn quickly, and readiness for change.• Stress-resistant and able to manage multiple tasks simultaneously.• Ability to work in a rapidly changing environment under tight timelines.
SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law.
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