Leads functional design and implementation of Microsoft Dynamics 365 CRM and Power Platform solutions across Sales, Customer Service, and Marketing. Responsibilities include process mapping, requirements gathering, configuration, functional documentation, testing, UAT, stakeholder engagement, user training, and guidance for technical and implementation teams.
Job Title: Functional Lead – Microsoft Dynamics 365
Location: Remote, India
Role Overview:
We are seeking an experienced Functional Lead with 10+ years of experience to lead the functional design and implementation of CRM solutions using Microsoft Dynamics 365 and Power Platform. The role will focus on translating business processes and requirements into effective CRM solutions across Sales, Customer Service, and Marketing.
The position is based on a remote working model but the candidate must be willing to relocate to UAE, if required.
Key Responsibilities:
Location: Remote, India
Role Overview:
We are seeking an experienced Functional Lead with 10+ years of experience to lead the functional design and implementation of CRM solutions using Microsoft Dynamics 365 and Power Platform. The role will focus on translating business processes and requirements into effective CRM solutions across Sales, Customer Service, and Marketing.
The position is based on a remote working model but the candidate must be willing to relocate to UAE, if required.
Key Responsibilities:
- Lead business process mapping and functional design for CRM across Sales, Service, and Marketing.
- Translate business requirements into Microsoft Dynamics 365 CRM functional solutions.
- Configure and optimise relevant Dynamics 365 modules, workflows, business rules, forms, views, and processes.
- Collaborate with business stakeholders to understand requirements, identify process improvements, and ensure effective CRM adoption.
- Prepare functional specifications, process documentation, configuration documents, and user guides.
- Support solution testing, validation, and user acceptance activities.
- Deliver user training and knowledge-transfer sessions for business users and key stakeholders.
- Provide functional guidance to technical and implementation teams throughout the CRM lifecycle.
- Ensure solutions align with CRM best practices, business objectives, and user experience expectations.
- 10+ years of experience in CRM functional consulting, business analysis, or functional leadership.
- Strong hands-on experience with Microsoft Dynamics 365 CRM and Power Platform.
- Good functional expertise across Sales, Customer Service, and Marketing processes/modules.
- Proven experience in process mapping, requirements gathering, CRM configuration, and functional documentation.
- Experience in conducting user training, workshops, UAT, and stakeholder engagement.
- Strong analytical, communication, documentation, and stakeholder management skills.
- Ability to translate business needs into practical and scalable CRM solutions.
- CRM business process maps and functional requirements.
- Dynamics 365 module configuration and functional design.
- Functional and user documentation.
- UAT and business validation support.
- User training and knowledge-transfer materials.
Similar Jobs
Aerospace • Artificial Intelligence • Cloud • Machine Learning • Software • Cybersecurity • Defense
Provides technical leadership for aerospace navigation database production and customer support. Engages internal and external stakeholders to resolve technical issues, delivers tailored solutions, and supports production lifecycle activities. Develops quality assurance processes aligned with DO-200 standards, conducts reviews and audits, coordinates with source suppliers, improves workflows, and mentors team members. Requires extensive aerospace and flight operations knowledge, including FMS, ARINC 424, navigation procedures, flight planning, and aeronautical charts.
Top Skills:
Aerospace Navigation DatabasesArinc 424Do-200Flight Management Systems (Fms)Honeywell Navigation Database Formats
Aerospace • Artificial Intelligence • Cloud • Machine Learning • Software • Cybersecurity • Defense
Designs, develops, integrates, and validates aerospace engine, power, avionics, and actuation control systems. Responsibilities include requirements engineering, system architecture, control-system analysis, MATLAB/Simulink modeling, embedded C development, sensor and actuator integration, SIL/HIL testing, verification, validation, and aerospace certification compliance. The role supports model-based development and real-time embedded applications using aerospace standards and communication protocols.
Top Skills:
AfdxArinc 429Arm CortexArp4754AArp4761C++CanDo-160Do-178CDo-254DoorsDoors NgEmbedded CHilMatlabMbsePowerpcRs232Rs422/485RtosSilSimulinkStateflowSysmlTi C2000
Aerospace • Artificial Intelligence • Cloud • Machine Learning • Software • Cybersecurity • Defense
Manages export compliance operations, including transaction screening, audits, risk assessments, export licenses, metrics, regulatory procedures, training, and internal controls. Ensures global trade activities comply with restricted-party, embargo, EAR, ITAR, OFAC, BIS, SCOMET, and Military End User requirements. Develops policies, coordinates license renewals, supports compliance systems access, and communicates procedural updates across the organization.
Top Skills:
BisEarItarMilitary End User RegulationsOcr EaseOfacSap GtsScomet
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
