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Job Description
Introductory market language
Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers
Job Summary
As a Fund Servicing Associate within the JPMorgan Corporate & Investment Bank, you will be responsible for managing the workflow through the life cycle of Corporate Action & Income products. You will ensure all daily controls and processing are completed and signed off, including client service enquiry resolution, cash and stock break & event management. You will also provide direction and leadership to the team, ensuring staff are aware of strategic and regulatory changes in the organization.
Job Responsibilities
- Manage the entire workflow lifecycle of Corporate Action & Income products, ensuring efficient processing and validation of Income & Mandatory Corporate actions.
- Investigate and resolve income exceptions using the exception management system according to the schedule.
- Oversee daily operations within the Asset Services team, ensuring all processes are completed, signed off, and key metrics are produced as required.
- Enhance team capacity through effective resource planning, training, and succession planning to maintain a robust team structure.
- Address and escalate issues related to the Asset Services Department promptly to Operational and Risk leads, ensuring timely resolution.
- Lead and execute time-bound projects aimed at improving efficiency and driving operational initiatives.
- Ensure adherence to global escalation policies, maintain awareness of RED policies, and comply with operational procedures and ethical standards.
- Provide leadership and direction to the team, ensuring effective communication of strategic and regulatory changes, and maintain updated Standard Operating Procedures in line with new policies and risk management activities.
- Act as a focal point for issue planning or crisis review situations, ensuring flexibility in production processes and quick technical assessments.
- Ensure the department has viable Business Continuity and Concentration plans in place, tested according to Bank Policy, and that all staff are familiar with these plans.
Required qualifications, capabilities and skills
- Possess a minimum of 9 years of experience in the asset servicing or investment sector.
- Proficiency in managing operations teams in a daily operational setting is essential.
- Expertise in operational areas such as reconciliation, settlements, and trade support is crucial.
- Experience in asset servicing, risk and control, and custody is required.
- Strong people management skills with the ability to lead and motivate managers.
- Capability to continuously learn about new markets, products, and processes.
- Awareness of risk and control, with the ability to prioritize workloads and meet critical deadlines.
- Proven track record of demonstrating ownership and accountability for both operational and project deliverables.
- Effective communication skills across all mediums with both internal and external clients.
- Strategic thinking skills, with the ability to review and implement process improvements.
- Exhibit drive, energy, and enthusiasm, along with high levels of integrity and a commitment to open and honest interactions.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
