The Gainsight Business Analyst will gather requirements, design processes, govern health scores, and enable team adoption of new features.
Role Goal: Bridge the gap between ATS business requirements and technical platform execution.
Core Responsibilities
- Requirements Gathering: Conduct discovery with ATS teams to translate "customer health" concepts into technical logic.
- Process Design: Architect workflows for Playbooks, Success Plans, and QBR automation.
- Health Score Governance: Define and iterate on the weights and measures of the Technical Health Scorecard.
- Enablement & Adoption: Create "How-To" documentation and lead training sessions to ensure the ATS team utilizes new features.
Key Qualifications
- Experience: 3+ years in CS Ops or Business Analysis within SaaS.
- Strategic Thinking: Proven ability to map complex customer journeys.
- Data Literacy: Proficiency in Excel/BI tools to analyze CS performance trends.
- Communication: Strong ability to "translate" between technical admins and non-technical stakeholders.
Role Goal: Bridge the gap between ATS business requirements and technical platform execution.
Core Responsibilities
- Requirements Gathering: Conduct discovery with ATS teams to translate "customer health" concepts into technical logic.
- Process Design: Architect workflows for Playbooks, Success Plans, and QBR automation.
- Health Score Governance: Define and iterate on the weights and measures of the Technical Health Scorecard.
- Enablement & Adoption: Create "How-To" documentation and lead training sessions to ensure the ATS team utilizes new features.
Key Qualifications
- Experience: 3+ years in CS Ops or Business Analysis within SaaS.
- Strategic Thinking: Proven ability to map complex customer journeys.
- Data Literacy: Proficiency in Excel/BI tools to analyze CS performance trends.
- Communication: Strong ability to "translate" between technical admins and non-technical stakeholders.
Role Goal: Bridge the gap between ATS business requirements and technical platform execution.
Core Responsibilities
- Requirements Gathering: Conduct discovery with ATS teams to translate "customer health" concepts into technical logic.
- Process Design: Architect workflows for Playbooks, Success Plans, and QBR automation.
- Health Score Governance: Define and iterate on the weights and measures of the Technical Health Scorecard.
- Enablement & Adoption: Create "How-To" documentation and lead training sessions to ensure the ATS team utilizes new features.
Key Qualifications
- Experience: 3+ years in CS Ops or Business Analysis within SaaS.
- Strategic Thinking: Proven ability to map complex customer journeys.
- Data Literacy: Proficiency in Excel/BI tools to analyze CS performance trends.
- Communication: Strong ability to "translate" between technical admins and non-technical stakeholders.
Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.
Top Skills
Bi Tools
Excel
SaaS
Zensar Technologies Chennai, Tamil Nadu, IND Office
1A, 9/1A, 2nd Floor, MGR Main Road, Kodandarama Nagar, Perungudi, Chennai, Tamil Nadu, India, 600096
Similar Jobs
Cloud • Information Technology • Productivity • Software • Automation
Design modern, reusable UI components, templates, and branded design systems for demos and POCs. Build front-end components and flows, maintain a shared UI asset library, collaborate with presales and field teams, and define best practices to accelerate POC delivery and improve visual consistency.
Top Skills:
BoomiBoomi FlowCSSFlow-Based EnvironmentsHTMLJavaScriptLow-Code PlatformsReact
Fintech • Professional Services • Consulting • Energy • Financial Services • Cybersecurity • Generative AI
Design, develop, customize, test, document, deploy, and support Microsoft Dynamics CRM/Dynamics 365 solutions. Configure entities, relationships, business process flows, and integrations. Collaborate with stakeholders and developers, produce requirements and documentation, and follow development best practices and established methodologies.
Top Skills:
.NetDynamics 365 Project OperationsJavaScriptMicrosoft Dynamics 365Microsoft Dynamics CrmPower PlatformWeb Services
Software • App development
The Software Engineer 1 - Frontend will design intuitive frontend interfaces, write clean code, collaborate with teams, and enhance product performance.
Top Skills:
AngularReactVue
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
