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Job Description
Join our dynamic EMEA Implementation Team and shape the future of client onboarding in Treasury Services. Bring your expertise to collaborate with various internal teams, ensuring seamless service delivery and enhancing client experience.
As an Implementation Specialist within the Implementation Team, you will manage the onboarding process for core cash management business for Treasury Services (TS) clients in the EMEA region. You will collaborate with Implementations, Sales, Product, and Client Service teams to ensure seamless service delivery and enhance client experience.
Job Responsibilities:
• Serve as the client's main contact during implementation, coordinating with business partners to deliver products and services on time.
• Assist internal partners in decision-making for solution development, ensuring audit and risk mitigation.
• Build strong relationships with customers and internal partners.
• Ensure Client Account opening requests meet JPM credit risk and document control criteria.
• Update projects with accurate tracking through weekly/monthly management reports.
• Monitor cycle times for product setups, aiming to shorten processes.
• Drive process improvements with the team and partners to enhance client onboarding.
• Attend meetings and training to develop knowledge of cash management products, processes, and technologies.
• Exercise authority and decision-making impacting implementation deadlines and milestones.
Required Qualifications, Capabilities, and Skills:
• Experience/knowledge in Cash Management and Treasury Services.
• Client contact experience of more than 2 years.
• Strong communication skills in English.
• Ability to work in a fast-paced environment and adapt to changes, including schedule adjustments and overtime.
• Knowledge of documentation review (standard and non-standard).
• Strong organizational and decision-making skills.
• Ability to work on multiple applications with minimal supervision.
• Effective teamwork skills.
• Excellent interpersonal skills.
• Keen attention to detail.
Preferred Qualifications, Capabilities, and Skills:
• Proficient in desktop and internet applications.
• Proficient in MS Office Tools: Outlook, Excel, and Word.
• Beneficial project management experience.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Join our dynamic EMEA Implementation Team and shape the future of client onboarding in Treasury Services. Bring your expertise to collaborate with various internal teams, ensuring seamless service delivery and enhancing client experience.
As an Implementation Specialist within the Implementation Team, you will manage the onboarding process for core cash management business for Treasury Services (TS) clients in the EMEA region. You will collaborate with Implementations, Sales, Product, and Client Service teams to ensure seamless service delivery and enhance client experience.
Job Responsibilities:
• Serve as the client's main contact during implementation, coordinating with business partners to deliver products and services on time.
• Assist internal partners in decision-making for solution development, ensuring audit and risk mitigation.
• Build strong relationships with customers and internal partners.
• Ensure Client Account opening requests meet JPM credit risk and document control criteria.
• Update projects with accurate tracking through weekly/monthly management reports.
• Monitor cycle times for product setups, aiming to shorten processes.
• Drive process improvements with the team and partners to enhance client onboarding.
• Attend meetings and training to develop knowledge of cash management products, processes, and technologies.
• Exercise authority and decision-making impacting implementation deadlines and milestones.
Required Qualifications, Capabilities, and Skills:
• Experience/knowledge in Cash Management and Treasury Services.
• Client contact experience of more than 2 years.
• Strong communication skills in English.
• Ability to work in a fast-paced environment and adapt to changes, including schedule adjustments and overtime.
• Knowledge of documentation review (standard and non-standard).
• Strong organizational and decision-making skills.
• Ability to work on multiple applications with minimal supervision.
• Effective teamwork skills.
• Excellent interpersonal skills.
• Keen attention to detail.
Preferred Qualifications, Capabilities, and Skills:
• Proficient in desktop and internet applications.
• Proficient in MS Office Tools: Outlook, Excel, and Word.
• Beneficial project management experience.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
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