Global Product Support (GPS) Engineer IV (Display OLED) - (E4)

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. 

What We Offer

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You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. 

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

Applied Materials MAX OLED™ Solution maximizes OLED displays aperture ratio using a unique Maskless technology, leading to improved device lifetime, brightness and power savings.  The OLED Business Operations and Global Product Support (GPS) team is looking for a motivated, self-driven candidate to collaborate R&D, Design, Manufacturing and Field Service teams to develop efficient startup, service, logistics and fields operations to help customers achieve fast time to production and maintain high system uptime.

Key Responsibilities

• Develop new procedures and Best Known Methods (BKMs) to service NPI products.  Contribute to the FMECA process and risk assessment.  

• Participate in or own first chamber Build & Test & IAT in MFG.  Solve issues, or work with Engineering to address issues identified.    Work with Manufacturing to develop procedures, and participate in New Product testing

• Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues. Participate in or own CAPA process.  Conduct or facilitate Failure Analysis (FA) if needed

• Develop and document procedures to install (start-up), retrofit and maintain the product (Technical Product Manuals)

• Develop new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as required

• Collect process and qualification data to create product Best Known Methods (BKMs)

• Support field training for new products and work with Global Technical Training to develop training class.  Train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS) assigned to customers who will receive ELS Shipments, prior to shipping

Requirement

• Knowledge and experience working with hardware engineering, or manufacturing partners teams across the supply chain function

• Experience with the project management of technical projects

• Experience with failure analysis techniques and reliability testing

• Ability to take the initiative and drive for results

• Toeic : 785 above

Additional Information

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Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.