As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.
We are looking for a motivated Graduate Engineer Trainee – Technical Support to join ourIT team. This is an entry-level role suitable for fresh graduates who want to start their career
in IT support, end user computing and system administration.
The trainee will assist with day-to-day IT operations including laptop deployment, hardware
troubleshooting, M365 user support, network issues, printer setup, assisting with new user
onboarding and providing technical assistance to employees. The Trainee will gain exposure
to troubleshooting techniques, customer support processes and IT service management while
working closely with experienced support teams.
Key Responsibilities:
End‑User Technical Assistance: Provide first-level support to employees for
hardware, software, and basic network issues.
Laptop Deployment & Configuration: Assist in imaging, configuring, updating, and
distributing laptops for new and existing users. Assist in account creation, device
preparation and ensuring new employees have required system access.
Microsoft 365 User Support: Help with account setup, license assignment, and
troubleshooting Outlook, Teams, OneDrive, and other M365 services.
Ticket Monitoring, Asset Management & Documentation:
Monitor support tickets, update status regularly, and maintain clear and
accurate documentation of issues and solutions.
Track IT assets, maintain inventory records and support periodic audits for
hardware and accessories.
Create and update SOPs, troubleshooting steps, and knowledge articles to
improve team efficiency.
Escalation Handling: Identify issues requiring higher-level expertise and escalate
them to senior engineers following defined procedures.
Collaboration: Work closely with IT, development, and other teams to ensure IT
controls are integrated into the organization's processes and systems.
Qualifications:
• Experience: 0-1 years of relevant experience in IT operations or System/Support
administration role (internships and co-op experience considered).
Technical Skills:
Basic understanding of IT support concepts and troubleshooting.
Basic knowledge of Active Directory, user management, or ITIL concepts.
Basic knowledge with Microsoft 365 applications (Teams, Outlook, OneDrive) and
common office software.
Exposure to basic troubleshooting of hardware and software issues, including
Windows operating systems (Windows 10/11) and peripherals (printers,
scanners).
Familiarity with ticketing systems (FreshService, ServiceNow, Jira, Zendesk) is a
plus.
Soft Skills:
Strong analytical and problem-solving skills.
Excellent communication and teamwork abilities.
High attention to detail and ability to manage multiple tasks effectively.
Certifications (Preferred): CompTIA Security+, Microsoft Fundamentals (MS‑900)
or similar entry-level security certifications.
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
