Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Overview
The Customer Support Technology Platform drives the next generation of platform tools and services across all Atlassian Cloud products to ensure that Atlassian's customer support capabilities are seamless for external customers and effective for internal support engineers.
What you'll do:
- This senior engineering leadership role will lead a global team of 50+ engineers and work closely with product management, design leaders and others to set the strategy, goals and execution roadmap for group.
- You will own significant company goals (OKRs) and their delivery.
- You will also set strategy alongside triad partners, growing great leaders, technical stewardship, structuring the organisation to support strategy, helping translate strategy into funded execution plans, navigating high-level dependencies with other Atlassian teams, and leading a distributed team of accomplished engineering teams.
- As a platform team, there is a large emphasis on collaboration with other platform and product teams and finding win/win roadmap trade-offs.
- There is also a strong element of enterprise-level delivery as Atlassian expands in that market.
Responsibilities
- 5+ years of experience with building large-scale and modern web software mixed IaaS, PaaS and SasS environment
- 5+ years of driving company-wide engineering programs at similar sized SaaS companies
- 5+ years of experience in leading large development teams
- 3+ years managing senior managers, and a track record of successfully scaling organizations of 150+ engineers
- Driving clarity from single-line requirements and providing direction in ambiguous environments
- Ability to drive excellence, pushing innovation, quality, and operational excellence
- A track record of strong execution and delivering results
- Strong communication skills (technical, non-technical audiences and senior leadership)
It would be great if you have
- Experience in defining a strategic roadmap for products and platforms
- Experience with distributed development teams across multiple geographies
- Continuous delivery with a strong bias for action
Qualifications
- 10+ years of software development management experience, managing team of 20+ engineers
- Bachelor's or Master's degree with a preference for Computer Science degree
- Strong and clear communication skills, with a strong emphasis on and empathy, and a bias toward action
- Demonstrated experience partnering with product managers and cross-functional stakeholders
- Experience driving technical strategy of the team
- Knowledge of Agile software development methodologies
- Demonstrated experience mentoring and growing high performing engineering teams
Our perks & benefits
Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .
