Lead the Visualization Team to enhance executive storytelling through standardized formats, improve operational performance, and develop training for independent work.
TransUnion's Job Applicant Privacy Notice
What We'll Bring:
Lead the Visualization Team’s transition to the future-state model—maintaining strong delivery across the existing service portfolio while building scalable standards, governance, and enablement.What You'll Bring:
Key responsibilities
- 10+ years of overall experience, lead delivery across the current portfolio: presentation enhancements, graphic design assets, video storytelling, Power BI dashboards, and training/workshops.
- Establish a TU-standard Executive Deck Format (templates, patterns, examples) and define lightweight governance for exceptions.
- Establish the Visualization Team as the center of excellence for executive-ready storytelling, improving speed and consistency of enterprise communications.
- Improve operational performance through transparent metrics (turnaround, days open, quality/rework) and a continuous improvement cadence.
- Implement standardization at scale by creating reusable assets and repeatable patterns for the highest-visibility forums.
- Expand training into a broader enablement + self-service program, pairing learning with tooling so teams can complete Level 1–2 work independently.
- Productize data storytelling: establish consistent KPI definitions, reusable dashboard shells, and appropriate governance for recurring dashboards.
- Own the intake and prioritization governance model: service catalog, SLAs, prioritization logic, and escalation paths tied to executive deadlines.
- Improve operational performance through transparent metrics (turnaround, days open, quality/rework) and a continuous improvement cadence.
- Operate with a metrics-driven cadence: publish monthly/quarterly operational reporting on volume, turnaround time, and quality/rework; use insights to manage capacity and expectations.
- Clarify and manage a tooling roadmap (design, video, Power BI, and automation/AI) to support scalability and appropriate controls.
- Partner with leadership and cross-functional stakeholders to align outputs to key enterprise rhythms (executive meetings and governance forums).
Impact You'll Make:
- Lead the build and management of high‑performing teams that deliver executive‑ready storytelling (presentations, visuals, and narrative) for senior stakeholder groups.
- Drive standardization at scale by developing templates, patterns, and reusable assets for high‑visibility forums.
- Design and run rigorous operational processes, including intake, SLAs, prioritization, and escalation, aligned to executive deadlines.
- Lead enablement through training and workshops, and scale self‑service approaches to enable teams to produce basic‑level presentations independently.
- Use performance and quality metrics (e.g., turnaround time, days open, QC errors, rework) to manage capacity and continuously improve outcomes.
TransUnion Job Title
Manager II, Business OperationsTransUnion Chennai, Tamil Nadu, IND Office
DLF IT SEZ 8th, 9th, and 10th floor Block 2, Chennai, India, 600089
Similar Jobs at TransUnion
Big Data • Fintech • Information Technology • Business Intelligence • Financial Services • Cybersecurity • Big Data Analytics
Provide 24/7 L0/L1 application support for business-critical systems in the APAC region, manage customer communications, and ensure uninterrupted service.
Top Skills:
Application SupportCustomer CommunicationIncident ManagementIt SupportMonitoring ToolsOperating Systems
Big Data • Fintech • Information Technology • Business Intelligence • Financial Services • Cybersecurity • Big Data Analytics
Provide L0/L1 application support for business-critical systems in the APAC region on a 24x7 shift roster, ensuring timely responses to issues and efficient incident management.
Top Skills:
Application MonitoringBusiness Continuity PlanningDisaster RecoveryIncident ManagementL0/L1 SupportSystem Health Management
Big Data • Fintech • Information Technology • Business Intelligence • Financial Services • Cybersecurity • Big Data Analytics
The representative will handle consumer queries and disputes related to credit reports and scores, responding to emails, escalating issues, and maintaining quality standards in a fast-paced banking operations environment.
Top Skills:
MS Office
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
