Lead the Visualization Team to enhance executive storytelling through standardized formats, improve operational performance, and develop training for independent work.
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What We'll Bring:
Lead the Visualization Team’s transition to the future-state model—maintaining strong delivery across the existing service portfolio while building scalable standards, governance, and enablement.What You'll Bring:
Key responsibilities
- 10+ years of overall experience, lead delivery across the current portfolio: presentation enhancements, graphic design assets, video storytelling, Power BI dashboards, and training/workshops.
- Establish a TU-standard Executive Deck Format (templates, patterns, examples) and define lightweight governance for exceptions.
- Establish the Visualization Team as the center of excellence for executive-ready storytelling, improving speed and consistency of enterprise communications.
- Improve operational performance through transparent metrics (turnaround, days open, quality/rework) and a continuous improvement cadence.
- Implement standardization at scale by creating reusable assets and repeatable patterns for the highest-visibility forums.
- Expand training into a broader enablement + self-service program, pairing learning with tooling so teams can complete Level 1–2 work independently.
- Productize data storytelling: establish consistent KPI definitions, reusable dashboard shells, and appropriate governance for recurring dashboards.
- Own the intake and prioritization governance model: service catalog, SLAs, prioritization logic, and escalation paths tied to executive deadlines.
- Improve operational performance through transparent metrics (turnaround, days open, quality/rework) and a continuous improvement cadence.
- Operate with a metrics-driven cadence: publish monthly/quarterly operational reporting on volume, turnaround time, and quality/rework; use insights to manage capacity and expectations.
- Clarify and manage a tooling roadmap (design, video, Power BI, and automation/AI) to support scalability and appropriate controls.
- Partner with leadership and cross-functional stakeholders to align outputs to key enterprise rhythms (executive meetings and governance forums).
Impact You'll Make:
- Lead the build and management of high‑performing teams that deliver executive‑ready storytelling (presentations, visuals, and narrative) for senior stakeholder groups.
- Drive standardization at scale by developing templates, patterns, and reusable assets for high‑visibility forums.
- Design and run rigorous operational processes, including intake, SLAs, prioritization, and escalation, aligned to executive deadlines.
- Lead enablement through training and workshops, and scale self‑service approaches to enable teams to produce basic‑level presentations independently.
- Use performance and quality metrics (e.g., turnaround time, days open, QC errors, rework) to manage capacity and continuously improve outcomes.
TransUnion Job Title
Manager II, Business OperationsTransUnion Chennai, Tamil Nadu, IND Office
DLF IT SEZ 8th, 9th, and 10th floor Block 2, Chennai, India, 600089
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