Cloudflare
Head of Global Capability Center Leader
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We are expanding our footprint with a new global capability center in Bangalore, India, aimed at driving operational excellence, technological innovation, and strategic growth.
Position Overview:
We are seeking a dynamic and experienced Senior Leader to lead our new global capability center in Bangalore. This leader will play a critical role in overseeing the center's operations, guiding our largest technical team, liaising with the Indian government, and growing important partner and network relationships.
Key Responsibilities:
Operational Leadership:
- Oversee and manage the day-to-day operations of the Bangalore capability center, ensuring alignment with corporate goals and standards.
- Implement and maintain efficient operational processes and systems to drive productivity and quality.
- Develop and manage the center's budget, ensuring financial objectives are met.
- Foster a culture of continuous improvement, innovation, and excellence within the center.
Technical Team Leadership:
- Lead the largest technical team within the center, such as Engineering, Product, or R&D.
- Drive the strategic direction and execution of technical projects, ensuring they meet quality, timeline, and budgetary requirements.
- Promote a collaborative and innovative environment, encouraging the team to push the boundaries of technology and product development.
- Mentor and develop technical leaders and high-potential employees within the team.
Government Engagement:
- Act as a senior liaison with Indian government officials and agencies, representing the company's interests.
- Develop and maintain strong relationships with key government stakeholders to support strategic initiatives.
- Oversee the company's efforts to ensure the company's operations adhere to local laws and regulations.
- Advocate for policies and initiatives that benefit the company's growth and operational objectives in India.
Executive Support:
- Leverage personal influence and professional network to support growing networks and partnerships.
- Participate in high-level meetings and presentations to showcase the company's capabilities and value proposition.
- Collaborate with the teams to develop strategic plans for key opportunities.
- Provide insights and support based on technical expertise and market knowledge to drive company success.
Remote Team Collaboration:
- Work effectively with remote teams in the US / EMEA / APJC, demonstrating flexibility in time zones and availability.
- Facilitate seamless communication and collaboration between the Hyderabad/Bangalore center and other hub offices.
- Travel as needed for meetings, strategic planning, and team integration.
Qualifications:
- Education: Bachelor's degree in Business, Engineering, or a related field; MBA or advanced degree preferred.
- Experience: Minimum of 15 years of experience in a senior leadership role, with a proven track record of managing large operations and technical teams.
- Industry Knowledge: Deep understanding of Cybersecurity and experience working with government and regulatory bodies in India.
- Leadership Skills: Strong leadership, strategic thinking, and decision-making abilities; excellent interpersonal and communication skills.
- Technical Expertise: In-depth knowledge of engineering, product development, or R&D processes and best practices.
- Sales Acumen: Experience in supporting sales teams and engaging with large enterprise customers.
- Cultural Competence: Ability to navigate and bridge cultural differences effectively.
- Remote Collaboration: Proven ability to work with remote teams across different time zones and willingness to travel as necessary.
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