Head of Growth and Operations

Lead and manage the Website and SEO Managed Services division, ensuring alignment with organizational goals and business objectives.

Provide leadership, guidance, and mentorship to Account Managers, SEO Specialists, Webflow Developers, WordPress Developers, and other team members.

Own the end-to-end delivery of client services, ensuring projects and ongoing engagements are executed efficiently and successfully.

Establish and monitor departmental goals, KPIs, and performance metrics to drive operational excellence and business growth.

Ensure high levels of client satisfaction through proactive communication, effective stakeholder management, and quality service delivery.

Act as the primary escalation point for delivery challenges, client concerns, and operational issues.

Drive resource planning, workforce allocation, and capacity management across multiple teams and client accounts.

Develop and implement scalable processes, workflows, and best practices to improve efficiency, productivity, and service quality.

Collaborate with senior leadership to define delivery strategies, growth initiatives, and service improvement plans.

Review team performance regularly and foster a culture of accountability, collaboration, and continuous improvement.

Oversee the successful execution of SEO, website development, website maintenance, and digital marketing initiatives.

Analyze business performance, client outcomes, and operational data to identify opportunities for improvement and expansion.

Partner with sales and business development teams to support client acquisition, solution design, and service expansion opportunities.

Identify risks to project delivery and implement mitigation strategies to ensure business continuity and client success.

Drive employee engagement, talent development, succession planning, and team capability building within the division.

Ensure adherence to company standards, service commitments, and delivery timelines across all client engagements.

Stay informed about industry trends, emerging technologies, and market developments to continuously enhance service offerings.

Bachelor's degree in Business Administration, Marketing, Digital Marketing, Information Technology, Communications, or a related field.

Minimum 5 years of professional experience in digital services, managed services, digital marketing, website operations, or related fields.

Minimum 2 years of proven experience in a leadership, managerial, or delivery management role.

Demonstrated experience leading and managing high-performing cross-functional teams.

Strong understanding of SEO, website development, digital marketing, client delivery, and account management practices.

Working knowledge of Webflow, WordPress, website management processes, and SEO best practices.

Proven ability to manage multiple teams, projects, and client engagements simultaneously.

Experience establishing KPIs, managing performance, and driving operational improvements.

Strong business acumen with the ability to balance client satisfaction, team performance, and organizational objectives.

Excellent leadership, stakeholder management, communication, and interpersonal skills.

Strong analytical and problem-solving capabilities with a data-driven approach to decision-making.

Experience managing client relationships, service delivery operations, and business performance metrics.

Ability to influence, motivate, and develop teams in a fast-paced environment.

Experience in agency, managed services, SaaS, consulting, or technology-driven environments will be preferred.

Familiarity with tools such as Google Analytics, Google Search Console, Ahrefs, SEMrush, project management platforms, and reporting tools will be an advantage.