Wati is a rapidly growing CPaaS (Communication Platform as a Service) that offers innovative business messaging solutions for both SMBs and large enterprises. Our mission is to simplify business communication, starting with WhatsApp.
Backed by global investors Sequoia, DST Global, and Tiger Global, we proudly stand as Shopify’s first investment in Asia. Additionally, we’re one of the industry's top Meta BSPs (Business Solution Providers).
We serve 12000+ customers across 100+ countries. As a remote-first company, we prioritize adaptability and inclusivity. Our talented team spans the globe, working collaboratively to drive innovation and empower businesses through WhatsApp.
We are growing fast, and we are now looking for a Head of Partnership to help drive channel acquisition, and make our partners successful. You get to play a leading role on a lean team as one of the first few hires of the Partners team. You will be the driver in helping the business accelerate our growth across all markets, and have our product distributed to thousands of businesses globally.
Key Responsibilities
- Build a scalable partner program and GTM
- Revenue Generation: Drive partner revenue growth through collaboration with key partners.
- Program Development: Create and implement a scalable partner program and go-to-market (GTM) strategy.
- Partner Framework: Establish a comprehensive partner framework focused on acquisition, enablement, expansion, support, and continuous training.
- Process Optimization: Develop and refine partner processes and tools, ensuring ongoing improvements.
- Be a partner champion in the organization
- Organizational Advocacy: Act as a champion for partnerships within the company.
- Cross-Functional Integration: Develop a cohesive partner strategy that integrates processes, content, and data with various stakeholders (e.g., Marketing, Sales, Product/Engineering).
- Team Leadership: Build and lead a high-performing, world-class partner management team.
- Talent Development: Recruit, coach, and mentor partner managers to foster a culture of excellence.
- Financial Management: Oversee P&L and budget management for the partnership function.
Qualifications:
- Ecosystem Knowledge: Strong understanding of Wati’s ecosystem, with prior relevant experience.
- Experience: Proven track record in leading partner managers, account management, or sales teams within a software company, ideally in the SaaS or subscription software sector.
- Leadership Skills: Ability to effectively lead and manage global, distributed teams across diverse cultures and business lines.
- Strategic mindset - ability to prioritize among partners and build long term relationships
- 10 years of experience in partnership, and at least 5 years of management experience leading a team of young and driven individuals in a dynamic and ever changing environment, preferably in a tech or software company
- Partner centric mindset
- Self-driven, comfortable with a fast-paced, always-on, highly ambiguous environment.
- Familiarity with CRM tools is a plus eg. Hubspot
- Strong communication skills (verbal and written), energetic, team player
