SBA Communications es un propietario y operador líder independiente de infraestructuras de comunicaciones inalámbricas, que incluyen torres, edificios, tejados, sistemas distribuidos de antenas (DAS, por sus siglas en inglés) y celdas pequeñas. Ofrecemos un paquete competitivo de beneficios y compensación, y estamos buscando miembros del equipo que prosperen en nuestro entorno dinámico.
Agradecemos su interés en SBA. Déjenos saber un poco sobre usted marcando todo lo que corresponde:
- Es un emprendedor.
- Es ingenioso y prospera en un entorno de ritmo rápido.
- Tiene una fuerte ética de trabajo.
- Es apasionado y le motiva obtener resultados.
- Sabe trabajar en equipo y le gusta trabajar en un entorno colaborativo.
- Se desafía continuamente a sí mismo para encontrar formas innovadoras de mejorar.
Es posible que usted encaje perfectamente. En SBA, operamos con el más alto sentido de integridad y compromiso con la calidad. Nos enfocamos en el éxito y operamos con receptividad, puntualidad y responsabilidad. Nuestra cultura de excelencia incorpora el trabajo colegiado, donde cada miembro del equipo puede contribuir de manera significativa y marcar la diferencia.
Si está listo para causar un impacto, ¡únase a nuestro equipo!
Your Next Career Opportunity – Help Desk Support II
Provide first and second tier technical support for all standard PC applications, client workstation software, and various operating system software, including problem recognition, research, and resolution steps.
What You Will Do – Primary Responsibilities
- Provide first and second tier technical support for employees via telephone, e-mail, instant messenger, and remote control.
- Experience in using helpdesk ticketing systems to accurately and successfully log and manage requests and issues to resolution
- Process inbound requests to the Help Desk received via telephone, e-mail, and the self-service ticketing system. Escalate calls as needed.
- Reimage desktop and laptop systems to the company’s standard configuration.
- Perform computer remedial and preventative maintenance.
- Maintains accurate and complete records of calls received and updates records as problems are resolved and users notified.
- Acquire and maintain current technical knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers.
- Adhere to established policies and procedures as governed by the company and Sarbanes-Oxley rules.
What You’ll Need – Qualifications & Requirements
- H.S. Diploma/GED Associates Degree preferred;
- 2+ years experience working in an IT environment diagnosing and resolving various computer hardware and software related problems. Experience providing telephone support in an IT call center is required. Good understanding of Active Directory, TCP/IP, DNS, VPN, and the Internet.
- Other A+ Certification, plus MCP or MCITP. preferred
- If assigned to Brazil, and Brazil only, must be fluent in Portuguese
#LI-JM1
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to stoop, bend, kneel or crouch.
Ability to stand, walk and sit.
Ability to reach with hands and arms
Visual ability correctable to 20/20.
Sitting up to 90% of the day.
Ability to respond verbally in an understandable, professional manner in person and over the telephone.
Manual dexterity to input data into the computer and the calculator and operate the equipment listed above.
Ability to lift up to 15 pounds.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Office/ Cubicle workspace.
Moderate noise level.
