Handle incoming customer queries and complaints via toll-free line, assign and monitor service calls to engineers, manage and analyze service data, produce MIS/internal reports, and serve as non-technical contact for field engineers.
JOB TITLE: Helpdesk Executive
REPORTING TO: Help Desk – Team Leader
PURPOSE OF THE ROLE
Attend to Calls pertaining to customer complaints, data management and reporting.
Key Responsibilities
KEY RESPONSIBILITIES
- Attend to calls pertaining to customer queries, complaints on the toll free line and record them
- Assign calls to respective Senior engineers/Engineers
- Monitor the call progress and status
- Data Management pertaining to Service calls and escalations
- Data Analysis & suggesting appropriate action
- Robust Reporting: MIS, Internal
- Point of contact for the Field engineers for non technical issues
Skills, Knowledge & Expertise
KEY INTERFACES
- Staff from Service Team
- Product/Tech support team
- GGS Central office
- Clients and their respective Admin teams
EDUCATIONAL QUALIFICATIONS / TRAINING
- Graduate with at least 2 year of relevant experience
About
Global Leaders in Customer Experience Automation With a culture rooted in innovation, each day Glory’s people are transforming our customer’s businesses. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. That’s a reputation we’ve earned by combining our pioneering software and hardware with our dynamic people. Because alongside our technology, it’s our people who are driving our successes. Why Join Us Here at Glory, our ambitions are as big as yours. And that’s why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That’s because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well-being of our people. Across vibrant and collaborative workplaces, you’ll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation. Glory ValuesThe Glory Values are our ethos of working together, diversity and innovation: a practical blueprint of how we work together. We live our values wherever we are – with both colleagues and customers. Glory Values help us meet new challenges and exceed expectations. And they help us further our skills and work with trust and respect. Customer Delight. We put our customers first.Integrity. We do the right thing, always. Innovation. We embrace new challenges and share the future. Speed. We move fast, that’s how we stay ahead. Diversity & Respect. We value the strength in our differences. Teamwork. We succeed together.
Similar Jobs
Cloud • Information Technology • Productivity • Software • Automation
As a Technical Architect, lead the development of enterprise solution architectures, design integration solutions, and ensure best practices for Boomi products.
Top Skills:
Ai AutomationArchimateAWSAzureBoomi AtomsphereCobitDockerGCPGroovyJavaJavaScriptJSONKubernetesLlmsNoSQLRagRestSafeSoapSQLTogafXMLZachman
Cloud • Information Technology • Productivity • Software • Automation
The Technical Architect leads the development of enterprise solution architecture, evaluating integration requirements, providing infrastructure recommendations, and promoting best practices for Boomi products.
Top Skills:
ArchimateAtomsphere Integration PlatformAWSAzureCobitDockerGCPGroovyJavaJavaScriptJmsKubernetesMdh Master Data ManagementNoSQLSafeSQLTogafZachman
Cloud • Information Technology • Productivity • Software • Automation
The Reporting and Analytics Advisor is responsible for managing reporting, dashboards, and data visualization for internal clients, utilizing Power BI and SQL to create impactful analytics and streamline data processes.
Top Skills:
DaxPower BISnowflake Data CloudSQL
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
