ABOUT EVERNORTH:
Evernorth℠ exists to elevate health for all, because we believe health is the starting point for human potential and progress. As champions for affordable, predictable and simple health care,
we solve the problems others don’t, won’t or can’t.
Our innovation hub in India will allow us to work with the right talent, expand our global footprint, improve our competitive stance, and better deliver on our promises to stakeholders. We are passionate about making healthcare better by delivering world-class solutions that make a real difference.
We are always looking upward. And that starts with finding the right talent to help us get there.
Section 2: Position Overview
Provide a concise summary of the position, its purpose, and its importance within the company.
Section 1: Job Title
Clearly state the position’s title to convey the role and level of responsibility.
Tableau Developer – Enterprise Knowledge Management
Career Architecture Title: HIH – Data Engineering Senior Analyst
Position Overview
The Tableau Developer will support the Enterprise Knowledge Management team by designing, developing, and maintaining insightful, user-friendly dashboards that measure content performance, platform usage, and engagement across the enterprise. This role requires a strong ability to translate business requirements into actionable data visualizations and collaborate across teams to ensure reporting aligns with strategic goals. The ideal candidate will be passionate about data, have a keen eye for detail, and be proactive in identifying opportunities for improvement.
Enterprise Knowledge Management (EKM) owns the knowledge management platform known as KnowledgeXchange. This platform is used by various lines of business throughout Cigna and Evernorth. The platform is powered by Salesforce Knowledge, Coveo AI search, and Cigna’s GenAI Platform. Our mission is to revolutionize the way we solve issues by improving the findability and usability of knowledge through a knowledge-sharing community for the benefit of those we serve, while normalizing and modernizing the technology that enables knowledge capture, structure, reuse, improvement, and delivery. The EKM Data Analytics team is responsible for managing, enhancing, and supporting the data warehouse, the data pipelines, dashboards and reports related to the utilization of KnowledgeXchange.
Section 3: Responsibilities
Clearly outline the primary duties and tasks associated with the role. Use action verbs (i.e., lead, drive, analyze, assess, research, etc.) to convey expectations.
Responsibilities
< >Collaborate with stakeholders to gather and analyze business requirements and translate them into effective, scalable Tableau dashboards.Design, develop, and maintain Tableau dashboards that provide visibility into key knowledge management metrics such as content health, usage trends, and platform engagement.Ensure data quality and integrity through validation, testing, and regular maintenance of reports and data sources.Partner with data engineers to optimize data pipelines and improve dashboard performance.Continuously iterate and enhance existing dashboards based on feedback, evolving needs, and new data sources.Document dashboard logic, data definitions, and data sources to support consistency and onboarding.Stay informed on Tableau best practices, visualization trends, and knowledge management analytics standards.Provide training and support to end users to maximize the value of Tableau dashboards.
Section 4: Qualifications
Specify the skills, experience, and education required for the role. Differentiate between the “must-haves” and “nice-to-haves”.
Required skills: List the specific skills required for the job, including technical, leadership skills, and any industry-specific skills.
Required Experience: Clearly state any mandatory requirements, such as formal education, certifications, licenses, or specific years of experience.
Desired Experience: List any “nice-to-have” experience, including industry experience, exposure to specific technologies, certifications, etc.
Required Skills
< >Strong ability to interpret business needs and create clear, actionable visualizations.Proficiency in SQL and experience working with complex datasets from multiple sources.Solid understanding of data visualization best practices and user experience design.Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.Excellent analytical, problem-solving, and cross-functional collaboration skills.3-5 years of total experience3+ years of hands-on experience designing and developing Tableau dashboards in a professional environment.
Required Education< >Bachelor’s or Master's degree in relevant discipline or equivalent experience required
Desired Experience and Skills< >Experience working in Agile environment; familiarity with Agile tools like Jira.Knowledge of knowledge management concepts, platforms, and key performance indicators.Certification in Tableau or related data visualization tools.Exposure to Tableau Server for dashboard publishing and access control.
These two sections will be “standardized” in the JD template and made not editable.
Location & Hours of Work
< >Full-time position, working 40 hours per week. Expected overlap with US hours as appropriatePrimarily based in the Innovation Hub in Hyderabad, India in a hybrid working model (3 days WFO and 2 days WAH)
Equal Opportunity Statement
Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
