Job Description:
Your OpportunityTitle
HR Operations Analyst
Reports to
VP HR Systems & Operations
Key relationships
Human Resources, Payroll, Finance, IT, Legal, Audit
Location
Shared Service Center – Chennai, India
About the Role
ESAB is seeking an HR Operations Analyst to support our global HR customer group. The HR Operations Analyst is generally responsible for HR Inquiry Management, data management, data quality reviews, and other administrative tasks. This position will also be responsible for processing mass update files into Workday using EIB uploads and processing a variety of Workday transactions such as security roles changes, organization assignment changes, new hire processing, password resets, corrections, and data cleanup activities.
This position is responsible for the HR support help desk, troubleshooting system issues and escalating to the broader HR Analyst team for resolution. This position will document processes, create and maintain user guides, and support training of the HR & PR resources. The HR Operations Analyst will also run standard reports and provide data to fulfill customer request and other operational reporting needs.
The HR Operations Analyst may also coordinate various HR/education programs by communicating with participants, managing logistics, and participating on planning teams. This position will also participate in various HR projects as needed.
This position will work primarily with the HR team, but also needs to establish strong working relationships with the Payroll and IT and Finance. This position supports organizational goals by providing quality customer service, participating in performance improvement efforts, and supporting the development and rollout of ESAB’s HR & Payroll Operations transformation.
What you will do
- Provides customer service by answering inquiries in the Microsoft CRM ticketing system.
- Document all customer inquiries and resolutions received via email or chat or alternative streams of input to identify, diagnose, and initiate research necessary to resolve customer issues in a timely manner, as needed.
- Cleary communicates problem symptoms and consults with the HRIS team representatives as necessary to aide in resolving customer issues/requests and ensure all pertinent information is included.
- Create and maintain user guides and/or desktop procedures for routine transactions & processes.
- Review all employee lifecycle transaction to verify quality of data and accuracy of inputs prior to approving and advancing in the defined workflow.
- Maintain the Global HR Knowledge base site in collaboration with the respective COE leads.
- Provide assistance on navigating internal resources on self-service and HR technology tools
- Assist the HRIS team with testing for Workday Feature Releases or other HRIS projects as needed.
- Process mass transaction loads into Workday using the EIB tool.
- Assist with coordination of end user training calls.
- Provide ad hoc reporting support, using defined standards, and ensure complete accurate data.
- Assist with monitoring of data quality, transaction timeliness dashboards.
- Additional duties as assigned.
What we are looking for
- Strong Customer Service skills
- At least 3-5 years of experience in HRIS, HR Shared Services, or general HR Analyst roles preferred
- Previous service center or call center experience preferred
- At least 1 year experience with an HRIS system such Workday, SuccessFactors, ADP, UKG, or similar platform.
- Fluent in written and oral English language – required
Education Requirements
- Bachelor's in computer science, management information systems, business administration, human resources, or related discipline
Preferred
- Understanding of manufacturing industry
- Candidates local to Chennai, India will be given priority
- Exceptional communicator
- Strong proponent of ESAB’s values and behaviors and EBX principles
- Drives continuous improvement
- Effective at building relationships, trust
- Strong collaboration skills across functions and business platforms
- Comfortable working in a global matrix organization
- Results-oriented with the ability to make decisions and to follow through on programs and policies which have been developed
- Bias for action; a sense of urgency; self-starter; moves with speed
- Focus on delivering results and continuous improvement
- Manages workload efficiently and effectively
- Agile mind; quick on one’s feet
- Prioritizes for maximum impact
- Good at synthesizing data and distilling key points
- Can dive deep into detail to support root cause analysis, yet understands the big picture
- Insightful, deductive reasoner, fact-based problem solver
- Integrity, credibility, and character with demonstrated ethical behaviors
- A team player and leader with the self-confidence, humility, and consultative skills to positively influence the business
- A tenacious, operationally minded individual with a strong work ethic
ESAB prides itself as a great place to start or continue a career in the manufacturing industry. With locations throughout the world, ESAB is a global company with a rich tradition of industry leadership. ESAB careers offer room for advancement, a trusted work atmosphere, generous benefits and much more.
There are many opportunities to build a career with ESAB in a wide range of roles. We have a strong, customer focused culture and continuously look for people who will add value to our businesses and to the products and services we offer.
Team oriented, involved associates are our most valuable resources, and we are passionate about attracting, developing, and retaining the best talent. Building the right team and giving them the right environment in which to work leads to solutions that help our customers win, which is a win for us, too.
At ESAB, you will find a multi-cultural work environment that values ideas, rewards initiative, and encourages involvement in the workplace and also in the community. Your opportunities to learn, collaborate and achieve your goals are virtually unlimited.
