Handle inbound customer calls to resolve queries, diagnose issues, and provide solutions. Build rapport and empathy to achieve high CSAT. Research and troubleshoot problems and work US shift (24x7) schedules.
About Alorica India:
Alorica is a leading provider of Business Process and Customer Satisfaction Outsourcing solutions that span the entire customer lifecycle. But that’s just a very technical way of saying what we really do, which is to make lives better…one interaction at a time.
100,000 strong and dedicated to delivering insanely great customer experiences to people across the globe. It’s our privilege to partner with the world’s largest and most respected brands—embracing every day and every challenge with Passion, Performance, and Possibilities.
The world’s largest provider of customer experiences to North American consumers.
14 Countries. 100 Locations. Over 100,000 Employees. One Planet (for now).
We Serve More than 200 Major Clients Worldwide, Including:
- 4 of the top 5 wireless providers
- 4 of the top 8 healthcare companies on the Fortune 500
- 4 of the top 10 banks on the Fortune 500
- 5 of the world’s largest retailers
- 4 of the top 10 largest car manufacturers
- 10 of the top 20 regulated utility companies
- 3 of the 5 largest technology companies
- Provide customer support and resolve customer queries via call.
- Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed.
- Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
- Candidate should be flexible to work in 24*7 environments (US Shift).
- Freshers to 5yrs of experience with Customer Support *
- Experience in an International Voice Process.
- The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels.
- Candidates who have experience into domestic Voice Process can be considered as freshers.
Similar Jobs
Cloud • Information Technology • Productivity • Software • Automation
As a Technical Architect, lead the development of enterprise solution architectures, design integration solutions, and ensure best practices for Boomi products.
Top Skills:
Ai AutomationArchimateAWSAzureBoomi AtomsphereCobitDockerGCPGroovyJavaJavaScriptJSONKubernetesLlmsNoSQLRagRestSafeSoapSQLTogafXMLZachman
Cloud • Information Technology • Productivity • Software • Automation
The Technical Architect leads the development of enterprise solution architecture, evaluating integration requirements, providing infrastructure recommendations, and promoting best practices for Boomi products.
Top Skills:
ArchimateAtomsphere Integration PlatformAWSAzureCobitDockerGCPGroovyJavaJavaScriptJmsKubernetesMdh Master Data ManagementNoSQLSafeSQLTogafZachman
Cloud • Information Technology • Productivity • Software • Automation
The Reporting and Analytics Advisor is responsible for managing reporting, dashboards, and data visualization for internal clients, utilizing Power BI and SQL to create impactful analytics and streamline data processes.
Top Skills:
DaxPower BISnowflake Data CloudSQL
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
